Office Manager II

Americold • Belvidere, IL

1d

About The Position

Directs general office activities and workflow for multiple sites. Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions. May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures. Typically has direct reports. What You’ll Do : • Coordinate activities with other supervisory/lead personnel and with other work units or departments. • Develop or update procedures, policies, and standards • Implement corporate and departmental policies, procedures, and service standards in conjunction with management • Interpret and communicate work procedures and company policies to staff • Work with General Manager to develop annual departmental budget • Develop work schedules according to budgets and workloads • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes • Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies • Resolve customer complaints and answer customers' questions • Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance • Keep informed of provisions of labor-management agreements and their effects on departmental operations • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action • Train and instruct employees in job duties and company policies or arrange for training to be provided • Participate in the recruitment, interview, and hiring process • Perform other duties as assigned

Requirements

• Five to eight years office experience in warehousing and/or logistics
• 4+ years general supervisory/management experience
• HS Diploma or equivalent
• Experience in HRIS and ATS systems preferred

Nice To Haves

• Ability to manage supervisors and employees
• Ability to work in fast-paced, deadline-oriented environment
• Ability to communicate effectively with variety of individuals
• Ability to reason, negotiate, instruct, persuade, or speak with others
• Ability to pay close attention to detail
• Strong interpersonal skills and judgment in communicating with staff
• Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
• Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
• Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict. Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism
• Excellent written and oral communication skills
• Proven ability to juggle multiple tasks simultaneously
• Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
• Ability to solve complex problems
• Ability to manage multiple sites
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines
• Proficient in Microsoft Office, including Word and Excel
• Proficient in WMS

Responsibilities

• Coordinate activities with other supervisory/lead personnel and with other work units or departments.
• Develop or update procedures, policies, and standards
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management
• Interpret and communicate work procedures and company policies to staff
• Work with General Manager to develop annual departmental budget
• Develop work schedules according to budgets and workloads
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies
• Resolve customer complaints and answer customers' questions
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance
• Keep informed of provisions of labor-management agreements and their effects on departmental operations
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Train and instruct employees in job duties and company policies or arrange for training to be provided
• Participate in the recruitment, interview, and hiring process
• Perform other duties as assigned

Benefits

• Our associates know the answer to the question What’s in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being.
• When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
• Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
• EOE/AA M/F/D/V DFW.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees