Office Manager II - Transitional Clinic

University of Maryland Medical Center Baltimore Washington•Bel Air, MD

34d•$32 - $45•Onsite

About The Position

The Comprehensive CARE Center is a transitional clinic with multiple provider offices embedded. The Office Manager manages the Comprehensive CARE Center's administrative functions, maintains departmental records and files, prepares documents and correspondence, organizes inventory of office supplies and forms, and designs forms and graphs. Assists in tracking Center statistics and prepares reports as directed by the Population Health Director. Looks for opportunities for program development and coordinates and implements new programs in the CARE Center. Contributes to the continued development, growth of various new population health initiatives, in order to help achieve the mission, vision, and values of the Comprehensive CARE Center. Oversees daily operations of physician practices including scheduling, registration, charge capture, cashiering, and the provision of clinical support to providers. Review, edit, approve all timecards bi-weekly; review overtime utilization and manage appropriately, manage team member and physician schedules. Provides fill-in coverage of team member absence as needed. Regularly reviewing work processes to ensure medical office activities support departmental, organizational, and financial goals. Identifies problems, makes recommendations for improvement, and implements new and updated procedures to improve efficiency and support reimbursement for services provided. Ensures all patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc.) deliver high quality and efficient care to patients and their families. Resolve operational issues which impact efficiency, flow, and customer service. Interviews and hires candidates for employment, manages disciplinary actions, performance improvement plans, and coaching of team members. Performs performance evaluations of practice team members. Addresses performance issues immediately and directly. Keeps team informed, discusses and interprets policies and procedures, identifies operational issues, addresses and communicates issues identified by team members and customers. Assists with the monitoring of operational and capital budgets, accounts payable submission, and accounts receivable trending. Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, and others for practice(s) under their leadership. Oversees general upkeep of the offices and purchasing of equipment and supplies. Develops and maintains cooperative and productive vendor relationship. Serves as a liaison between the billing office and the providers. Provides feedback related to registration processes negatively impacting reimbursement and or creating denials. Develops processes and training materials to correct deficiencies. Identifies training needs of team members and develops and provides for delivery of education and training programs. Evaluates programs to determine whether training goals and objectives have been met. Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans. Assists staff in addressing challenges and skill deficits. Assists with onboarding of new team members and providers. Ensures new hires are provided adequate orientation and training to display competence Monitors and addresses customer service skills and behaviors of team members. Other duties as assigned. Medication Handling: Specified positions are authorized to handle medications for purposes of providing patient care or to ensure proper delivery and stocking of medications to patient care storage areas. Unless otherwise stated in the list of job tasks or by licensure, no other team members may handle medications inclusive of but not limited to IV solutions and syringe

Requirements

High school diploma or equivalency required.
Minimum three (3) years pf relevant experience including at least one (1) year management experience in a healthcare setting
Experience with EMR systems, EPIC preferred
General knowledge of medical terminology
Prior experience with insurance verification and scheduling required
Knowledge of medical coding and billing functions required
Duties require independent judgment and decision making
Ability to work independently and manage multiple projects in a fast-paced environment, with minimal supervision
Demonstrated customer service experience and ability to effectively interact with all levels of personnel within the organization.as well as the general public
Strong oral and written communication skills
Ability to direct and supervise others effectively
Strong organizational and analytical skills
Computer literacy to include word processing, database and spreadsheets using Microsoft Office Professional software
Customer service
Attention to detail with follow-through
Strong demonstrated organizational skills and problem-solving ability
Ability to direct and supervise others effectively
Strong belief in teamwork and the ability to work as a team member

Nice To Haves

Bachelor's degree in Business or Healthcare Administration preferred.
Office management experience preferred

Responsibilities

Manages the Comprehensive CARE Center's administrative functions
Maintains departmental records and files
Prepares documents and correspondence
Organizes inventory of office supplies and forms
Designs forms and graphs
Assists in tracking Center statistics
Prepares reports as directed by the Population Health Director
Looks for opportunities for program development
Coordinates and implements new programs in the CARE Center
Contributes to the continued development, growth of various new population health initiatives
Oversees daily operations of physician practices including scheduling, registration, charge capture, cashiering, and the provision of clinical support to providers.
Review, edit, approve all timecards bi-weekly
Review overtime utilization and manage appropriately
Manage team member and physician schedules
Provides fill-in coverage of team member absence as needed
Regularly reviewing work processes to ensure medical office activities support departmental, organizational, and financial goals
Identifies problems, makes recommendations for improvement, and implements new and updated procedures to improve efficiency and support reimbursement for services provided
Ensures all patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc.) deliver high quality and efficient care to patients and their families
Resolve operational issues which impact efficiency, flow, and customer service
Interviews and hires candidates for employment
Manages disciplinary actions, performance improvement plans, and coaching of team members
Performs performance evaluations of practice team members
Addresses performance issues immediately and directly
Keeps team informed, discusses and interprets policies and procedures, identifies operational issues, addresses and communicates issues identified by team members and customers
Assists with the monitoring of operational and capital budgets, accounts payable submission, and accounts receivable trending
Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, and others for practice(s) under their leadership
Oversees general upkeep of the offices and purchasing of equipment and supplies
Develops and maintains cooperative and productive vendor relationship
Serves as a liaison between the billing office and the providers
Provides feedback related to registration processes negatively impacting reimbursement and or creating denials
Develops processes and training materials to correct deficiencies
Identifies training needs of team members and develops and provides for delivery of education and training programs
Evaluates programs to determine whether training goals and objectives have been met
Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
Assists staff in addressing challenges and skill deficits
Assists with onboarding of new team members and providers
Ensures new hires are provided adequate orientation and training to display competence
Monitors and addresses customer service skills and behaviors of team members
Other duties as assigned