Clinic Office Manager

Goodside Health/Urgent Care for Kids•Round Rock, TX

8d•Onsite

About The Position

The Clinic Office Manager plays a dual role in supporting both patient care and clinic operations at our Hulen clinic. About 90% of this role is dedicated to clinical and front-desk duties as a Utility Player, while 10% of the role focuses on leadership and administrative responsibilities. This is a hands-on position ideal for a strong leader who enjoys both patient interaction and team management.

Requirements

High school diploma or equivalent
Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership/management experience
BLS certification (AHA preferred)
1+ year pediatric experience
1+ year medical office management experience
Strong leadership, training, and customer service skills
Proficient in Microsoft Office Suite and EMR software

Nice To Haves

RN or LVN (Texas or compact license, in good standing)
Bilingual (Spanish)
1+ year urgent care experience
Additional pediatric or management experience

Responsibilities

Oversee daily clinic operations and ensure proper staffing
Create schedules, delegate tasks, and monitor workflow
Lead, coach, and mentor team members while fostering a positive culture
Manage payroll/timecards, inventory, and supply orders
Ensure compliance with HIPAA, OSHA, and all federal/state regulations
Participate in recruiting, training, and onboarding new team members
Track KPIs, patient satisfaction, and operational performance
Address patient concerns and reviews
Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.)
Administer medications as directed and provide patient education
Maintain exam rooms and support lab/radiology procedures
Perform front-desk functions such as patient check-in, insurance verification, billing, and collections
Travel to other clinic locations when coverage is needed