Clinic Office Manager
About The Position
At Goodside Health, we believe every child deserves access to high-quality, compassionate healthcare. Our team works hard to provide excellent care in a fast-paced, supportive environment where collaboration and growth are encouraged. Job Summary The Clinic Office Manager plays a dual role in supporting both patient care and clinic operations. About 90% of this role is dedicated to clinical and front-desk duties as a Utility Player, while 10% of the role focuses on leadership and administrative responsibilities. This is a hands-on position ideal for a strong leader who enjoys both patient interaction and team management.
Requirements
- High school diploma or equivalent
- Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership/management experience
- BLS certification (AHA preferred)
- 1+ year pediatric experience
- 1+ year medical office management experience
- Strong leadership, training, and customer service skills
- Proficient in Microsoft Office Suite and EMR software
Nice To Haves
- RN or LVN (Texas or compact license, in good standing)
- Bilingual (Spanish)
- 1+ year urgent care experience
- Additional pediatric or management experience
Responsibilities
- Oversee daily clinic operations and ensure proper staffing
- Create schedules, delegate tasks, and monitor workflow
- Lead, coach, and mentor team members while fostering a positive culture
- Manage payroll/timecards, inventory, and supply orders
- Ensure compliance with HIPAA, OSHA, and all federal/state regulations
- Participate in recruiting, training, and onboarding new team members
- Track KPIs, patient satisfaction, and operational performance
- Address patient concerns and reviews
- Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.)
- Administer medications as directed and provide patient education
- Maintain exam rooms and support lab/radiology procedures
- Perform front-desk functions such as patient check-in, insurance verification, billing, and collections
- Travel to other clinic locations when coverage is needed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
