Office/Gift Shop Clerk - Weekend (Thursday-Sat-Sun)
About The Position
The Front Desk Agent enhances the effectiveness of San Pedro Spiritual Development Center by providing excellent guest services and offering clerical & retail support services to Business Office and Gift Shop. Must be skilled in providing excellent customer service and facility support within a faith-based conference center environment and retail experience. The Diocese of Orlando four core values lay the foundation for the work performed by its employees. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living Respect: Affirming each person’s God-given dignity and uniqueness. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly. Commitment: Individually and collectively, we are steadfast to the team and its purpose
Requirements
- AA Degree in hospitality, business administration or closely related field, and at least 2 years’ experience in hospitality services and/or professional-level support services.
- Proficient in Microsoft Office, including Microsoft Word, Excel, and Outlook. Able to maintain a database and work with Guest Service Software.
- Possess strong organizational, communication and customer service skills.
Nice To Haves
- Retail experience a plus
- Proven English/Spanish bilingual ability preferred but not required.
Responsibilities
- Opens and closes Gift Shop store & register according to San Pedro Center Gift Shop procedures.
- Maintains all aspects of gift shop point of sale procedures.
- Maintains a clean and organized Gift Shop area.
- Receive and direct incoming calls.
- Respond to inquiries about facility programs, schedules, and amenities.
- Serve as initial point of contact for guest inquiries/concerns, coordinating with Center staff to resolve issues as appropriate.
- Maintain internal database(s) and work within facility Guest Service software as assigned.
- Perform Guest Service-related tasks as assigned by Guest Service Manager.
- Maintains Copier / Break Room tidiness. Restock Copier / Break Room as needed for office supplies and break room supplies.
- Provide professional support services to administration as needed.
- All other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
