Office Coordinator - Roper St. Francis Office Park

Roper St. Francis Healthcare•Ladson, SC

1d•Onsite

About The Position

This detail oriented team member will be supporting Medicare Annual Wellness Visits through phone-based patient outreach and data entry. This non-hands on role focuses on completing Health Risk Assessments (HRAs) and quality metrics, maintaining accurate documentation in Epic EMR and tracking data using Excel spreadsheets. The Office Coordinator coordinates services of assigned practice, working both in back office/rooming patients responsibilities or Front Desk responsibilities based on the patient volume of the practice. The role coordinates and monitors the work of all office staff and administrative functions, and monitors clinical and clerical staff compliance with regulatory requirements.

Requirements

BLS Basic Life Support – American Heart Association
High School Diploma or GED
Active Listening
Critical Thinking
Verbal and Written Communication
Monitoring
Judgment and Decision Making
Operation Monitoring
Time Management
Customer Service
Problem solving
Medical Terminology
Office Machine Operation
Supervision
Coordination
Teamwork
Ability to train staff

Nice To Haves

Bachelor’s degree
1-2 years of healthcare experience
1-2 years of extensive customer service experience
Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance)

Responsibilities

Supporting Medicare Annual Wellness Visits through phone-based patient outreach and data entry
Completing Health Risk Assessments (HRAs) and quality metrics
Maintaining accurate documentation in Epic EMR
Tracking data using Excel spreadsheets
Coordinates services of assigned practice, working both in back office/rooming patients responsibilities or Front Desk responsibilities based on the patient volume of the practice
Coordinates and monitors the work of all office staff and administrative functions
Monitors clinical and clerical staff compliance with regulatory requirements
Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually
Plans, prioritizes, and coordinates the work of others
Maintains confidentiality of sensitive information
Monitor quality control standards
Identifies problems and recommends solutions and corrects errors
Communicates effectively verbally and in written form
Maintains a current knowledge of all departmental policies, procedures, functions and electronic medical records in order to make appropriate decisions with guidance from practice management for all aspects of the department
Works with providers to ensure Press Ganey Patient Experience scores are strong
Responsible for implementing processes at sites when experience scores are not meeting benchmarks
Maintains, supports and communicates initiatives such as Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, Meaningful Use
Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician
Maintains medical supply inventory
Maintains physician’s call schedule
Schedules all surgeries and procedures with the Operating Room if applicable
Provides phone triage for scheduling same day appointments
Answers phones and directs calls to the appropriate party
Collects co-payments and deductibles at time of service
Checks patients in
Schedules new patients as well as return visits
Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information
Accurately posts Current Procedural Terminology (CPT) coding, pays attention to procedure modifiers, and appropriateness of diagnosis codes
Responsible for balancing receipts and deposits at close of day
Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc.
Notify physician/assistant when pre-cert problems occur
Pulls charts for scheduled patients
Prepares charts by assuring all required reports, faxes, and notes are present
Files charts back
Follow Health Insurance Portability and Accountability Act (HIPAA) guidelines for release of medical records
Thins charts per office schedule following chart retention regulations
Trains new employees working at site, and well as employees who need re-training
Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients