Office Coordinator - Roper St. Francis Office Park

Roper St. Francis Healthcare • North Charleston, SC

2d

About The Position

Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 This detail oriented team member will be supporting Medicare Annual Wellness Visits through phone-based patient outreach and data entry. This non-hands on role focuses on completing Health Risk Assessments (HRAs) and quality metrics, maintaining accurate documentation in Epic EMR and tracking data using Excel spreadsheets. Primary Function/General Purpose of Position The Office Coordinator coordinates services of assigned practice, working both in back office/rooming patients responsibilities or Front Desk responsibilities based on the patient volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements. Essential Job Functions Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually. Plans, prioritizes, and coordinates the work of others. Maintains confidentiality of sensitive information. Monitor quality control standards. Identifies problems and recommends solutions and corrects errors. Communicates effectively verbally and in written form. Maintains a current knowledge of all departmental policies, procedures, functions and electronic medical records in order to make appropriate decisions with guidance from practice management for all aspects of the department. Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks. Maintains, supports and communicates initiatives such as Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, Meaningful Use. Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the Operating Room if applicable. Provides phone triage for scheduling same day appointments. Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service. Checks patients in, schedules new patients as well as return visits. Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information. Accurately posts Current Procedural Terminology (CPT) coding, pays attention to procedure modifiers, and appropriateness of diagnosis codes. Responsible for balancing receipts and deposits at close of day. Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc. Notify physician/assistant when pre-cert problems occur Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follow Health Insurance Portability and Accountability Act (HIPAA) guidelines for release of medical records. Thins charts per office schedule following chart retention regulations Trains new employees working at site, and well as employees who need re-training. Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

• BLS Basic Life Support – American Heart Association (required)
• High School Diploma or GED (required)
• Active Listening
• Critical Thinking
• Verbal and Written Communication
• Monitoring
• Judgment and Decision Making
• Operation Monitoring
• Time Management
• Customer Service
• Problem solving
• Medical Terminology
• Office Machine Operation
• Supervision
• Coordination
• Teamwork
• Ability to train staff

Nice To Haves

• Bachelor’s degree (preferred)
• 1-2 years of healthcare experience (preferred)
• 1-2 years of extensive customer service experience (preferred)
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Responsibilities

• Coordinates services of assigned practice
• Coordinates and monitors the work of all office staff and administrative functions
• Monitors clinical and clerical staff compliance with regulatory requirements
• Plans, prioritizes, and coordinates the work of others
• Maintains confidentiality of sensitive information
• Monitor quality control standards
• Identifies problems and recommends solutions and corrects errors
• Communicates effectively verbally and in written form
• Maintains a current knowledge of all departmental policies, procedures, functions and electronic medical records in order to make appropriate decisions with guidance from practice management for all aspects of the department
• Works with providers to ensure Press Ganey Patient Experience scores are strong
• Responsible for implementing processes at sites when experience scores are not meeting benchmarks
• Maintains, supports and communicates initiatives such as Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, Meaningful Use
• Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician
• Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the Operating Room if applicable
• Provides phone triage for scheduling same day appointments
• Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service
• Checks patients in, schedules new patients as well as return visits
• Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information
• Accurately posts Current Procedural Terminology (CPT) coding, pays attention to procedure modifiers, and appropriateness of diagnosis codes
• Responsible for balancing receipts and deposits at close of day
• Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc
• Notify physician/assistant when pre-cert problems occur
• Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back
• Follow Health Insurance Portability and Accountability Act (HIPAA) guidelines for release of medical records
• Thins charts per office schedule following chart retention regulations
• Trains new employees working at site, and well as employees who need re-training
• Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED