Office Coordinator, Spine Center
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Office Coordinator will support the Spine Center at New England Baptist Hospital. This is a fully onsite position working Monday-Friday, 8am-4:30pm. Job Description: Coordinates and oversees daily administrative and clerical operations, ensuring efficient workflow, and providing support to providers, staff and patients. Coordinate staff schedules, cover front desk check in check out process. Train new staff, address patient inquires in a professional manager. Verify patient information and assist with medical billing, obtain prior authorization for surgeries, procedures or medication as needed. ESSENTIAL RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO: Under the direction of the Physicians, Manager, and/or Director, support day to day front desk operations for the physician practice. Perform initial intake collecting patient insurance data, demographics and co-pays. Obtain all necessary patient signatures. Scan insurance cards and drivers licenses into electronic health record. Prepare correspondence Enter all required data into electronic health record, ensuring meaningful use and managed care, and quality requirements are being met. Monitor and address Epic Workques and inbasket tasks Verify patients' insurance eligibility and ensure all necessary referrals/pre-certifications are in place by the time of visit. Oversee front desk operations and workflows Coordinate appointments, procedures, radiology exams. Oversee practice activity to ensure quality of serves are provided in an efficient effective manner and meet all applicable policies and regulations. Assist with phones, mail pick - up and delivery. Separate, distribute and scan mail. Provide phone support as needed. Escalate issues as necessary. Assist with submission of manual charge entry Schedule surgical, ancillary testing, and consultation – educate patients as necessary Oversee practice operations and supervise staff in absence of Manager. Support Manager with other duties and special projects, as identified and assigned. (if applicable).
Requirements
- High School Graduate or equivalent
- 1-3 years of work-related experience
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications
- Ability to communicate clearly and effectively in written English with internal and external customers
- Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers
- Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations
- Ability to act as a team leader for small projects or work group(s), creating a collaborative and respectful team environment and improving workflows
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
- Ability to remain calm in stressful situations
Nice To Haves
- Bachelor's Degree Preferred
Responsibilities
- Coordinates and oversees daily administrative and clerical operations
- Ensuring efficient workflow
- Providing support to providers, staff and patients
- Coordinate staff schedules
- Cover front desk check in check out process
- Train new staff
- Address patient inquires in a professional manager
- Verify patient information and assist with medical billing
- Obtain prior authorization for surgeries, procedures or medication as needed
- Support day to day front desk operations for the physician practice
- Perform initial intake collecting patient insurance data, demographics and co-pays
- Obtain all necessary patient signatures
- Scan insurance cards and drivers licenses into electronic health record
- Prepare correspondence
- Enter all required data into electronic health record
- Monitor and address Epic Workques and inbasket tasks
- Verify patients' insurance eligibility
- Oversee front desk operations and workflows
- Coordinate appointments, procedures, radiology exams
- Oversee practice activity to ensure quality of serves are provided in an efficient effective manner and meet all applicable policies and regulations
- Assist with phones, mail pick - up and delivery
- Separate, distribute and scan mail
- Provide phone support as needed
- Escalate issues as necessary
- Assist with submission of manual charge entry
- Schedule surgical, ancillary testing, and consultation – educate patients as necessary
- Oversee practice operations and supervise staff in absence of Manager
- Support Manager with other duties and special projects, as identified and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
