Office Coordinator, Counseling Center
About The Position
The Skidmore College Counseling Center is seeking a compassionate, energetic and organized person to join a collaborative, interdisciplinary team of mental health care providers who support student well-being on campus. The Office Coordinator provides crucial front desk service (phone and in person) during business hours and plays a key role in creating a welcoming, inclusive environment where everyone feels comfortable accessing help. The Office Coordinator must be able to maintain a calm, professional and compassionate demeanor when individuals are in distress or crisis, and must be able to protect confidentiality across a variety of situations. The Office Coordinator manage the internal and external business and administrative operations of the Counseling Center, including: scheduling, ordering supplies, generating reports and assistance with creating materials, event management and promotion. This is a 35 hours per week, 12 months per year position and is a unique opportunity for someone who wishes to work in a mental health office setting supporting students.
Requirements
- Associate's Degree: Healthcare Office Management and/or Business Administration preferred
- 3-5 year post education: Para-professional, medical office management, outpatient clinic management
- Excellent organizational and multi-tasking skills in a fast-paced environment
- Strong written and oral communication skills with the ability to engage students and families with empathy and professionalism.
- Must have the ability to function calmly, compassionately, efficiently and effectively in urgent situations
- Maintain a high level of confidentiality
- Strong accounting/bookkeeping skills
- Excellent computer skills -proficiency in software applications including Microsoft Word, Excel; excellent data entry skills; familiarity with electronic scheduling and record-keeping
- Commitment to supporting and engaging students from varied backgrounds, identities, and lived experiences, with the ability to adapt communication and services to meet diverse needs
- Ability to work independently while thriving in a collaborative team environment.
Responsibilities
- Serve as the primary contact for phone, email, and in-person inquiries, providing prompt, empathetic, and accurate responses to students and families.
- Responsible for managing appointment scheduling and triage requests, ensuring timely care for urgent needs.
- Maintain and update the electronic medical record and scheduling system.
- Process new client paperwork, release forms and clinical documentation in compliance with HIPAA, NYS and federal confidentiality and security laws and regulations.
- Support the daily functioning of the office, including supply ordering, invoice processing, and confidential record management.
- Assist with updates to the Counseling Center website and creation of educational and promotional materials, such as pamphlets, flyers, and digital resources; provide administrative support for departmental projects and initiatives.
- Support the Director of Counseling Center in preparing the annual operating budget; track and reconcile departmental expenditures, including purchase card (P-card) account statements, check requests, and deposits; and monitor supply and service utilization to promote cost-effective practices.
- Assist with event planning for workshops, trainings, and special initiatives.
- Coordinate logistics for staff searches and onboarding.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
