Office Coordinator

Dover Health•Ladue, MO

10d•Onsite

About The Position

About Dover Health: Dover Health is a part of The Dover Companies, a vertically integrated healthcare organization established in 2007, which also includes Cedarhurst Senior Living, Dover Development, Brahms Construction, Dover Capital, and Medicine Express. Focused on providing comprehensive healthcare services to seniors, Dover Health aims to bridge the gap between traditional medical care and the evolving needs of aging populations through services such as home health, hospice care, private duty services, and primary care. Aligned with the mission of The Dover Companies, Dover Health is committed to creating an environment where each person feels loved, valued, supported, and able to live life to the fullest. Dover Health is committed to enhancing the quality of life for seniors by delivering patient-centered care that allows them to remain in their own homes with dignity and comfort. Position Summary: The Office Coordinator supports the day-to-day administrative operations of the Dover Health Home Office while providing operational support to the St. Louis Hospice and Home Health agencies. This role manages front-office communication, assists with administrative and operational tasks, supports intake and documentation processes, and provides support with accounting functions. The Office Coordinator plays a key role in maintaining organized workflows, ensuring accurate documentation, supporting internal teams across multiple departments, delivering high levels of customer service, and promoting adherence to agency policies and regulatory requirements.

Requirements

High School Diploma or equivalent required.
1-3 years of experience in home health and/or hospice intake, admissions, or healthcare office administration strongly preferred.
Experience with insurance verification and authorization processes preferred.
Working knowledge of home health and hospice intake processes and payer requirements strongly preferred.
Familiarity with the Microsoft Office Suite with proficiency in Microsoft Excel is required.
Strong organization and time management skills required.
Excellent written and verbal communication skills with strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Commitment to Dover Health’s mission and values.

Nice To Haves

Associate’s Degree in healthcare administration, business, or related field preferred.
Familiarity with EMR systems is strongly preferred.

Responsibilities

Provide administrative and clerical support to ensure efficient daily office operations.
Coordinate office activities, communications, and documentation to support home health and hospice operations.
Maintain accurate and complete records in accordance with agency policies and regulatory requirements.
Answer and route phone calls, respond to inquiries, and serve as a professional point of contact employees, patients, and/or families.
Assist with scheduling coordination and administrative tracking as needed to support operational needs.
Prepare, process, and distribute correspondence, forms, and other administrative documents.
Support compliance efforts by following established procedures and assisting with audits, surveys, and internal reviews as requested.
Communicate effectively with clinical, billing, and administrative staff to resolve routine issues and ensure timely follow-up.
Maintain office supplies, equipment, and general organization of the work environment.
Protect the confidentiality of patient and agency information at all times.
Assist with basic accounting and financial administration functions, including organizing invoices, supporting documentation, and maintaining related records.
Provide administrative support for referral coordination, intake processes, and patient onboarding activities for Home Health and Hospice services.
Maintain a professional and welcoming front-office environment for visitors, staff, and community partners.
Other duties as assigned.