Office Coordinator - Lung Cancer Screening Clinic

Medical University of South Carolina•Lancaster, CA

1d•Onsite

About The Position

Be the reassuring first point of contact for patients taking an important step in their health journey. Our Lung Cancer Screening Clinic is seeking a compassionate, detail-oriented Office Coordinator who thrives in a patient-focused, fast-paced clinical environment. This role is essential to creating a welcoming, efficient, and respectful experience for patients and families—from the first phone call to follow-up care coordination. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.

Requirements

High school diploma or equivalent (GED) is required
Previous medical office experience is preferred

Responsibilities

Greet and welcome patients and families with warmth and professionalism, in person and by phone
Create a supportive, judgment-free environment for patients undergoing lung cancer screening
Answer multi-line phones, direct calls appropriately, and address patient needs with empathy
Manage message distribution between patients, providers, and care team members
Schedule, reschedule, and confirm lung cancer screening appointments
Coordinate appointments based on Physician, Nurse Practitioner, and Physician Assistant availability
Assist with ancillary scheduling and referrals management
Contact patients with appointment reminders and follow-up coordination
Obtain, record, and maintain accurate patient demographic, insurance, and financial information
Collect co-pays and prior patient balances
Provide intake forms, new patient paperwork, clinic policies, and legally required documentation
Maintain strict confidentiality of all patient personal and financial information
Communicate daily operations verbally and via email
Report day-to-day activities to the Practice Manager and Office Coordinator
Ensure certifications, licenses, and registrations are current and compliant