Office Coordinator - Family Practice - Physician Practice

Hackensack University Medical Center•Edison, NJ

46d•$23

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Office Coordinator is responsible for providing a wide variety of secretarial, clerical and clinical support activities including: intake of patient referrals; responding to internal and external record requests; registration of patients; obtaining insurance verification and authorization; scheduling of patients; responding to patient and visitor inquiries; department maintenance and processing of discharged patient charts. Assists in the administration of cardiac testing when required. Participates in department initiatives related to performance improvement and patient satisfaction. Performs other duties as assigned.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Two years clerical or secretarial/administrative experience.
Computer skills; word processing, database.
Strong interpersonal and telephone skills.
Organizational skills.
AHA Basic Health Care Life Support HCP Certification.

Nice To Haves

Secretarial or medical office certificate.
Minimum of one year of clerical or secretarial/administrative experience in a health care setting.
Knowledge of medical terminology.

Responsibilities

Organizes and prioritizes daily workload to assure completion of responsibilities. Maintains a neat and orderly work area and department. Demonstrates accuracy, speed and timeliness in completing work assignments. Manages interruptions appropriately, consistently utilizing work time effectively to perform individual job tasks and assist co-workers in performing related tasks, demonstrating discretion involving non work related interactions. Performs job tasks in a thorough, organized manner. Recognizes problems early in their development and takes appropriate actions to resolve them. Seeks guidance in handling concerns outside the scope of personal authority. Make appropriate routine decisions. Communicates with their supervisor to clarify assignments and priorities as needed, demonstrating courtesy and respect. Follow through to ensure that all problems are resolved. Answers phones promptly, screens and refers calls. Questions caller appropriately in order to best determine his/her needs. Monitor calls on hold and takes appropriate action. Orders, maintains and coordinates office supplies and services as needed. Requests assistance with equipment servicing, software, and applications following all initiatives to prevent potential delays or loss of potential customers, following to completion.
Demonstrates knowledge and skills in the use of Epic EMR pre registration and registration functions. Interviews patients to accurately collect required demographic, medical and billing data for pre registration and registration which includes personal and insurance information to ensure timely and accurate reimbursement. Demonstrates an ongoing knowledge and understanding of the different types of commercial carriers and managed care organizations, effectively communicating specifics to persons involved on all levels. Utilizes current managed care contract matrix, different insurance systems and knowledge base to problem solve for optimal timeliness and accuracy of the insurance verification process. Communicates information required by State and Federal regulation and obtains patient signatures on registration paperwork. Updates, revises and enters information in the registration system. Obtains copies of insurance cards, insurance referrals, identification, prescriptions, along with any other required registration forms. Inform patients of co-payment and payment responsibilities; and collects payment.
Schedules each patient for the appropriate test and obtains pertinent information required for the test to be scheduled. Provide customers in conjunction with the Registered Nurse/clinical team with exam preparations. Communicates effectively with the appropriate Centers to ensure schedules are appropriate and correct resources are available. Schedules accurately and modifies on an ongoing basis. Compiles statistical information related to patient scheduling as requested. Keeps the supervisor informed of changes in schedule as needed.
Identifies quality improvement issues and develops processes to address following the Plan Do Check Act method. Participates in the collection, analysis, and application of performance improvement data for follow up and resolution. Complies with local, state and federal regulatory and accrediting standards. Completes required e-learning in a timely manner, obtains and maintains certifications, and attends required system programs annually. Orients and trains new staff members. Cross trains to other DCCs.
Monitors report turn around time.
Effectively manages patient flow by assisting with testing. Provides procedure information at the time of intake. or Explains the test to the patient in conjunction with the nurse and/or doctor. Monitors patient waiting time.
Perform other duties and/or projects as assigned by the Manager.
Adheres to HMH Organizational competencies and standards of behavior.