Office Coordinator

Billtrust US Careers • Nashville, TN

4d • Remote

About The Position

About the Role: The Office Coordinator owns the day-to-day operational excellence of Billtrust’s office environment. This role is responsible for facilities coordination, event and catering logistics, vendor relationships, and the on-site experience for employees, executives, and guests. You will leverage AI tools to streamline administrative workflows and communications, with a focus on anticipating needs and maintaining a high standard of professional hospitality. This is an entry-level role with broad exposure across administrative functions, facilities, and employee experience programs. It requires professional presence and the ability to interact confidently with a range of stakeholders, from daily vendors to C-suite executives and external partners.

Requirements

• 1+ years of experience in an administrative, office coordination, or customer-facing support role.
• Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Outlook, Teams).
• Professional interpersonal skills with the ability to interact effectively across all levels of the organization and with external guests.
• Strong written and verbal communication skills with the ability to manage competing priorities in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Comfort using AI tools (e.g., Claude, ChatGPT, Copilot) to accelerate everyday work, or demonstrated willingness to learn.

Nice To Haves

• Experience coordinating catering, events, or facilities in a professional environment.
• Demonstrated resourcefulness and follow-through in a high-volume or fast-paced setting.
• Experience using AI tools to draft communications, create materials, or automate routine coordination tasks.

Responsibilities

• Office & Hospitality Management Own the day-to-day presentation and operational readiness of the office, including common areas, supplies, snacks, and amenities.
• Serve as a primary point of contact for all on-site visitors, including employees, executives, partners, and guests, providing professional and attentive hospitality.
• Anticipate office needs and proactively address gaps in supplies, space readiness, and visitor experience.
• Other duties as assigned.
• Manage end-to-end catering logistics for on-site events, including ordering, dietary requirement tracking, setup, and cleanup.
• Support planning and execution of employee engagement events such as team celebrations and social gatherings.
• Use AI tools to draft event communications, coordinate logistics, and manage follow-up.
• Partner with HR and leadership on employee experience initiatives aligned with Billtrust’s culture and values.
• Serve as the on-site liaison for facilities and vendor relationships, managing maintenance calendars, troubleshooting equipment issues, and coordinating repairs.
• Manage incoming and outgoing mail and package logistics.
• Maintain the office knowledge base and serve as a central resource for on-site staff and visitors, directing inquiries to the appropriate person or team when needed.

Benefits

• Work from Anywhere: Your home, a coffee shop, a company paid WeWork .... you decide!
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
• Flexible Working Hours : We support your lifestyle- the results are what count.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed