Office Coordinator

LCMC Health•New Orleans, LA

About The Position

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Customer Service: Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC's customer service programs. Treats all customers with dignity, respect, courtesy and compassion, recognizes customer needs and addresses customers’ concerns or complaints. Greets patients/visitors. Answers telephone and takes messages. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays behaviors which focus on the customer by doing what is appropriate the first time. Financial Stability: Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties. Performs tasks with minimal supervision. Resolves conflicting matters and schedules with peers and other staff. Accepts assignments and completes in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures. Patient Throughput: Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput. Performance Improvement: Actively promotes and support LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.) Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.) Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Performs duties in an ethical manner. Applies job knowledge to improve work processes. Appropriately documents in accordance with departmental and organizational policies. Prepares all departmental correspondence: Types departmental memos, correspondence, and distributes accordingly. Establishes and maintains files of all Departmental correspondence. Completes monthly report forms. Picks up departmental mail and distributes to appropriate recipients. Verifies that accurate employee arrival and departure times are reflected daily: Edits the time-entry system when necessary. Calculates on-call time on a daily basis. Calculates PDO’s on a weekly basis. Prepares weekly payroll report for approval. Ensures accurate charges are made to patients: Matches requisitions to daily statistics reports. Enters corrections into MIS system as needed. Ensures that department has enough office supplies to operate without interruptions: Enters purchase information into the appropriate system. Checks inventory on weekly basis to ensure adequate supplies. Receives and distributes supplies accordingly.

Requirements

High School Diploma/GED or equivalent AND 2 years of related experience in administrative support duties.
4 years of work experience in lieu of education.
Computer skills required, must be proficient with MS Office applications.
Good community relations skills for both verbal and written communication.
Good organization and productivity skills are essential.

Responsibilities

Continuously displays a positive attitude that contributes to improving patient satisfaction results.
Applies customer service skills consistent with LCMC's customer service programs.
Treats all customers with dignity, respect, courtesy and compassion, recognizes customer needs and addresses customers’ concerns or complaints.
Greets patients/visitors.
Answers telephone and takes messages.
Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
Displays behaviors which focus on the customer by doing what is appropriate the first time.
Advises supervisor of current or anticipated problems.
Effectively uses time and resources to accomplish their duties.
Performs tasks with minimal supervision.
Resolves conflicting matters and schedules with peers and other staff.
Accepts assignments and completes in a timely fashion.
Appropriately uses time and attendance system and adheres to related policies and procedures.
Keeps patients informed and gives periodic updates as appropriate.
Within the scope of position, positively contributes to organizational goal of patient throughput.
Actively promotes and support LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.)
Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations.
Performs duties in an ethical manner.
Applies job knowledge to improve work processes.
Appropriately documents in accordance with departmental and organizational policies.
Prepares all departmental correspondence: Types departmental memos, correspondence, and distributes accordingly.
Establishes and maintains files of all Departmental correspondence.
Completes monthly report forms.
Picks up departmental mail and distributes to appropriate recipients.
Verifies that accurate employee arrival and departure times are reflected daily: Edits the time-entry system when necessary.
Calculates on-call time on a daily basis.
Calculates PDO’s on a weekly basis.
Prepares weekly payroll report for approval.
Ensures accurate charges are made to patients: Matches requisitions to daily statistics reports.
Enters corrections into MIS system as needed.
Ensures that department has enough office supplies to operate without interruptions: Enters purchase information into the appropriate system.
Checks inventory on weekly basis to ensure adequate supplies.
Receives and distributes supplies accordingly.