Office Coordinator, Behavioral Health

LifePoint Hospitals•Raleigh, NC

39d

About The Position

At Triangle Springs Hospital, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a Office Coordinator joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. This position is responsible for supporting the needs of the department with a focus on clinical, operational, and administrative excellence.

Requirements

Education: High School Diploma/GED preferred.
Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.
Previous experience on an inpatient unit preferred.
Must have experience with clerical duties.

Nice To Haves

Previous experience on an inpatient unit preferred.

Responsibilities

Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use
Per the therapist dictation maintains the programming schedule
Supports with charge reconciliation and entering as required
Supports team with patient group assignments and coordination efforts
Provides impeccable customer service to patients, families, referral sources, and stakeholders
Supports with vital and UDS capture as needed
Completes DCAR reporting in a timely and accurate fashion
Supports in organizing and filing paperwork
Maintains staff schedules and ensures staffing for the program
Monitors and records attendance including tardiness and absences
Communicates with treatment team to ensure chart compliance
Interfaces with others to ensure completion of physician follow-ups from CPE
Manages Family Session Schedules as required by program
Work with the business office and the utilization review department to ensure payment for services
Preform pre-certifications and concurrent reviews
Develop relationships with payer sources
Interfaces with UR department to ensure service coverage for patients
Maintain a positive working relationship with referral sources, community agencies and organizations
Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting
Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe
Schedules or completes UDS collections, including random screenings
Ensures orders are obtained for patients prior to starting services (as applicable)
Actively participate in the therapist's discharge planning needs
As directed creates appointments, starts follow up care process and completes interfacing with organizations
Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling
Conducts appointment reminder calls
Collects copays and deductibles as applicable
Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc
Other responsibility and duties assigned by leadership

Benefits

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.

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