Office Coordinator - Pediatric GI Clinic
About The Position
Where Kids and Families are Always First MultiCare Mary Bridge Children’s Hospital is the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington’s South Sound Region dedicated to a comprehensive network of health services for children and adolescents. Our vision is to be the highest quality and safest place for children to receive care, where every child has a medical home and is supported by nationally recognized services and experience. Mary Bridge Children’s multi-disciplinary approach to care includes pediatric experts for emergency services, inpatient care, and outpatient specialty clinics, all specializing in kids and their unique needs. We’re continually recognized as a ‘Top Children’s Hospital’ by The Leapfrog Group, an independent hospital rating organization. FTE: 1.0, Shift: Day, Schedule: Monday - Friday Approximately 7:30-4:00pm Position Summary The Office Coordinator is responsible for the daily operations and front office functions within the assigned department, and for providing support related to all aspects of office functions. The Coordinator servies as a liaison between patients, physicians, customers and MultiCare, responding to written and oral requests to resolve customers questions, problems, and concerns.
Requirements
- Associates degree preferred
- One (1) years of experience in patient access/accounting
- Two (2) years of experience in customer service
- Depending on assigned area prior Patient Access Lead experience may be required
Responsibilities
- Coordinates, oversees, and assures the smooth operations and workflow of the office functions, ensuring that patients and the public are treated with respect and in an efficient manner
- Answers telephone, screening calls for urgency, providing assistance, forwarding calls to the appropriate person or area, or recording messages and forwarding to appropriate person for follow up
- Acts as a resource to the staff, resolving issues and provides feedback as needed/requested.
- Develops and implements procedures and protocols related to front office processes to foster an efficient working environment
- Maintains communications and acts as liaison between staff and management
- Researches and resolves issues and concerns regarding office operations, functions, and related matters
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
