Office Coordinator - Practice

Virtua Health•Sewell, AL

1d•Onsite

About The Position

Virtua Health is dedicated to better serving its community by connecting individuals to necessary care, including wellness, prevention, specialized treatments, and life-changing services. Located in South Jersey, Virtua Health boasts medical and surgical experts, over 14,000 colleagues, including more than 2,850 doctors, physician assistants, and nurse practitioners, equipped with advanced technologies. The health system is Magnet-recognized, ranked by U.S. News and World Report, and has received multiple awards for quality, safety, and its outstanding work environment. It operates five hospitals, seven emergency departments, seven urgent care centers, and over 280 other locations, extending its commitment to community well-being through programs like Eat Well, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and online scheduling. Virtua Health is also affiliated with Penn Medicine for cancer and neurosciences, and Children's Hospital of Philadelphia for pediatrics. The Office Coordinator - Practice role is responsible for coordinating, directing, and monitoring all daily operations of a practice front desk/physician practice under the close overview and supervision of the Office Manager/or Practice Administrator. This includes monitoring billing system reports to ensure timely resolution of issues, coordinating office flow, reviewing work quality, and training staff in problem areas.

Requirements

1-3 years supervisory experience in a medical practice.
Excellent customer service and communication skills.
High School Graduate or equivalent required.

Nice To Haves

Knowledgeable in insurance (ICD-9 CPT coding, Medicare regulations, state regulations, JCAHO, CLIA, DOH and OSHA regulations)
Associate’s degree
4 year college degree

Responsibilities

Monitors and/or performs daily input of charges, payments, bank deposits by checking against daily report and updating computer system.
Oversees daily completion of billing functions, ensuring that billing and accounting controls are in place by following policy and procedure.
Monitors Practice Management reports, completes finance log and billing reports. Communicates and completes requests for VMG/IDX billing related issues.
Provides administrative support to Physicians by typing correspondence and memos, posting and maintaining staff schedules and posting VMG-related information.
Maintains practice PTO calendar, physician master schedules for patient appointments, procedures and surgeries as well as staff work schedules. Assists practice administrator with staff meeting minutes, preparation of meeting agendas, etc.
Acts as a liaison between physician and patient by obtaining pre-certs and authorizations from insurers Acts as liaison between office personnel, Virtua and all external parties to ensure an Outstanding Patient Experience.
Processes, and files, maintains contacts with vendors to ensure appearance, functionality and safety of the practice. Conversant with OSHA and CLIA regulations for free standing medical facilities.
Cycle, resource management, personnel management, etc.). Maintains documentation of licenses and certifications (i.e. Safety Day Training, State Medical License, CDS and DEA license renewals, ACLS certification, etc.)
Assists Practice Administrator with budget creation, monitoring expenses and reviewing monthly financial reports to ensure budget compliance. Reports variances and takes appropriate correction action.
Responsible for ordering and maintaining par levels for office and clinical supplies.
Additional responsibilities may include processing program registration fees, mileage, and business expenses for professional staff.
Maintains office equipment and department/system policy manuals.
Tracks and monitors support staff performance. Documents staff behaviors/skill set levels. Assists Practice Administrator with BPR preparation for support staff.