Office Coordinator, Hospital Operations
About The Position
About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: We’re hiring Office Coordinators to support our clinical teams and help deliver seamless, patient-centered care across our organization. Memorial Sloan Kettering is a leading healthcare organization dedicated to fighting cancer and providing exceptional care to patients. Our Office Coordinators are the first point of contact for our patients and play a vital role in supporting multidisciplinary clinical teams—including physicians, nurses, and advanced practice providers—to ensure efficient clinic operations and a positive patient experience. Do you want to have a meaningful impact on the lives of patients? Join us and be part of our mission to transform cancer care. Apply now to make a difference! Role Overview: Serve as the main administrative support for practice providers in the department Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians
Requirements
- Experience in customer service/patient service is strongly preferred
- Strong communication skills and ability to work in a rapid, high-stakes environment
- Inclusive collaboration skills to work effectively within a multidisciplinary team
- Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office setting
- Able to thrive in a fast-paced, complex environment
- Adept at handling high phone volume and stressful situations with professionalism and compassion
- Organized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframes
Nice To Haves
- Experience working in EPIC is a plus
Responsibilities
- Serve as the main administrative support for practice providers in the department
- Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
- Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication
- Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients
- Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards
- Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
