Office Coordinator Clerical

Cleveland Clinic

4d•Hybrid

About The Position

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will work on the Ambulatory Support team answering phones for the ambulatory physicians’ offices. You will have exposure to a variety of specialties across the facility, and opportunities to grow and expand your skills across the various environments over time. A caregiver in this position works Monday-Friday from 7:45AM – 4:15PM. After completion of 90-days of on-site training at the St. Lucie West Medical Center, this caregiver will work remotely from home. Living within a commutable distance to St. Lucie West in the event of power or connection issues at your home location is required.

Requirements

High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications and email software
Typing competency with the ability to format, spell, punctuate, edit and proofread

Nice To Haves

Medical office or insurance experience

Responsibilities

Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Work through and solve patient issues professionally and in a timely manner.
Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete and up-to-date documentation and files, including product and service quotes.