Office / Collections Manager

Dry Force Corp•Bogart, GA

About The Position

Serclean is a trusted disaster restoration company specializing in water damage, fire damage, mold remediation, and environmental services. With 24/7 emergency response and insurance claim support, Serclean partners with homeowners and insurers to restore properties quickly and efficiently. The Office / Collections Manager is responsible for overseeing all administrative, collections, invoices, and back-office operations, ensuring efficient workflow across invoicing, project coordination, insurance claims, and collections. This role leads multiple teams, drives productivity, and serves as a key liaison between operations, insurance carriers, and corporate leadership.

Requirements

5+ years of experience in claims management, office management, or revenue cycle (restoration, insurance, or construction industry preferred)
Proven experience managing multiple teams or departments
Strong understanding of insurance claims, billing, and collections processes
Excellent leadership, communication, and problem-solving skills
High attention to detail with strong organizational abilities
Proficiency in CRM/claims management software (e.g., Xactimate, DASH, or similar tools preferred)

Nice To Haves

Experience working with insurance carriers, adjusters, and TPA programs preferred

Responsibilities

Lead and manage multiple teams including: Invoicing & Review Team Project Coordinators Negotiation Team Collections Team
Oversee daily workflow, file assignment, and workload balancing across teams
Monitor productivity, quality, and turnaround times to ensure KPIs are met
Provide ongoing coaching, feedback, and performance management
Oversee the full lifecycle of insurance claims from job completion through payment
Ensure accurate invoicing, documentation, and compliance with insurance requirements
Manage escalations related to claim disputes, denials, and underpayments
Support negotiation strategies with carriers to maximize claim recovery
Partner with Collections Team Lead (Chelsey Reed) to: Monitor aging reports and outstanding balances Drive collections strategy and follow-up processes Resolve complex or high-risk accounts
Work closely with field operations to resolve job-level issues impacting billing and claims
Partner with General Manager on: Employee performance evaluations Productivity and KPI reporting to corporate Complex job or claim resolutions
Develop and refine workflows to improve efficiency and reduce claim cycle time
Track and report on key metrics including: Revenue cycle timelines Team productivity Claim success rates
Identify bottlenecks and implement scalable solutions