Office Clerk/Receptionist

Professional Staffing Services Group•Altamonte Springs, FL

2d•$18

About The Position

Our client is seeking a highly organized and customer-focused individual to join their team as a Front Office Administrative Staff member. This role is crucial for creating a positive first impression and ensuring smooth operations within their showroom and office.

Requirements

Excellent customer service skills
2 years of administrative office experience
Strong communication and interpersonal skills
Proficiency in scheduling and administrative tasks
Detail-oriented with strong organizational skills
Ability to work effectively in a fast-paced environment
Experience with CRM systems preferred

Responsibilities

Warmly greet showroom visitors, facilitate staff introductions, or provide product information when sales staff are unavailable.
Schedule appointments for sales and service departments, confirming details via email and phone.
Handle incoming calls, routing them appropriately to available staff or forwarding messages as needed.
Manage service department calls, directing inquiries or escalating to specialists
Update and maintain customer information in the CRM and LP systems.
Review performance data related to sales closing percentages, demo rates, and other relevant metrics.
Process incoming and outgoing mail and packages, including warranties and postcards.
Oversee visitor log sign-ins.
Provide support for open house events, assisting with traffic flow and general coordination.
Generate referrals and reviews through proactive phone outreach to current customers.
Encourage and acknowledge the achievements of the sales team.