Office Clerk for Quality Assurance

Professional Civil Process • Spicewood, TX

2d • $15

About The Position

Quality Assurance/Office Clerk: Monitor the quality of service of process reports in the regions assigned. Reports include: Service of process that are waiting to go out for service Service of process that are being attempted by Sheriff’s Service of process that are being attempted by Out-of-State agents Service of process that have no attempts Service of process time frame of attempt Call Center Operator: Answers incoming calls from process servers and agents Answers incoming calls from customers calling A-Plus Delivery Input service of process data information into computer system Running license plates Check and complete emails and voicemails in a timely manner Perform other tasks assigned

Requirements

• High school diploma or equivalent
• 1-2 years of call center/customer service experience
• Basic computer skills
• Highly developed sense of integrity and commitment to customer satisfaction
• Has “thick skin” and is able to handle complaints and unpleasant calls
• Has a pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
• Accuracy in grammar and spelling
• Able to understand and follow instructions
• Excellent interpersonal and communication skills
• Organization skills
• Flawless attendance
• Commitment to team results; a team player

Responsibilities

• Monitor the quality of service of process reports
• Answer incoming calls from process servers and agents
• Answer incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Run license plates
• Check and complete emails and voicemails in a timely manner
• Perform other tasks assigned

Benefits

• Dental/Vision plan - available immediately upon hire
• MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
• Paid Time Off (PTO) - after six (6) months of service
• Holiday Pay - after six (6) months of service
• 401k savings plan with company matching - after one (1) year of service
• Casual work environment
• Casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED