Office/Branch Support Associate

Johnstone Supply LLC•White Plains, NY

About The Position

Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success. The Office Support Associate will be responsible for providing support to ensure efficient operation of the branch. They will support branch managers and employees through a variety of tasks related to organization and communication. The most common mode of communicate with customers and vendors is via phone and email, ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner. Moreover, the Branch Support Associate will maintain professional relationships with customers and assist in increasing sales and marketing of customer training opportunities.

Requirements

Requires a High School Diploma or related equivalence certificate and one year of office support experience.
Strong organizational and project management skills.
Proficiency in Microsoft Office required with aptitude to learn new computer applications.
Polished and professional demeanor in person, online and via phone.
Detail orientated, proactive, and driven to execute high quality work on time.
Ability to multi-task and work on various projects simultaneously keeping them on track and providing clear status updates.
Excellent oral and written communication skills.

Nice To Haves

Experience with Eclipse is a plus.
Bilingual is a plus

Responsibilities

Answers and directs all incoming phone calls. Maintains voicemail box, company telphone lists and distributes incoming faxes and mail to personnel.
Serve as the first point of contact for the sales team, answering phone calls and responding to emails accurately and in a timely manner.
Manage all office work such as data entry and copying and maintain an organized and relevant filing system.
Forward invoices to accounts receivable as directed.
Maintains records and files for related customer and vendor information.
Collaborates with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly.
Assists in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom.
Maintain inventory of office supplies and place orders as required.
Supports customer coffee area by replenishing stock and making coffee as necessary.
Performs any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary.

Benefits

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Employees are paid weekly, with payday occurring every Friday