Branch Office Manager

Omega World Travel•Beaufort, SC

1d•Onsite

About The Position

Omega World Travel is one of the largest global travel management companies, with more than $1 billion in annual sales. We serve corporations, nonprofits, government agencies, government contractors, educational institutions, leisure travelers and more. For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman-owned business. Omega World Travel is looking to hire an experienced Branch Office Manager to join our growing company. The Branch Office Manager will provide management for a prestigious US military travel office location. The position is located at an onsite military location in Parris Island, South Carolina.

Requirements

Strong written and verbal communication skills
Excellent customer service skills
Strong leadership and team-building skills
Knowledge of GDS systems; Sabre or Apollo required
Minimum of 5 years travel agency experience

Responsibilities

Constantly motivating the travel consultant team to meet their performance standards
Handling the recruitment, selection and retention of staff as well as staff training
Communicating with travel consultants and providing encouragement, help and advice
Dealing with disciplinary matters and customer complaints
Managing budgets and maintaining statistical/financial records
Monitoring phone systems and maintaining phone priorities, as determined by call volume
Selling travel services and products
Liaison with travel partners, including airlines, hotels and car rental companies
Dealing with customer inquiries and aiming to meet their expectations
Overseeing the smooth, efficient running of the office.