Branch Office Manager
Omega World Travel•Albany, GA
3d•Onsite
About The Position
Omega World Travel is looking to hire an experienced Branch Office Manager to join our growing company. The Branch Office Manager will provide management for a prestigious US military travel office location. The position is located at an onsite military location in Albany, Georgia.
Requirements
- Strong written and verbal communication skills
- Excellent customer service skills
- Strong leadership and team-building skills
- Knowledge of GDS systems; Sabre or Apollo required
- Minimum of 5 years travel agency experience
Responsibilities
- Constantly motivating the travel consultant team to meet their performance standards
- Handling the recruitment, selection and retention of staff as well as staff training
- Communicating with travel consultants and providing encouragement, help and advice
- Dealing with disciplinary matters and customer complaints
- Managing budgets and maintaining statistical/financial records
- Monitoring phone systems and maintaining phone priorities, as determined by call volume
- Selling travel services and products
- Liaison with travel partners, including airlines, hotels and car rental companies
- Dealing with customer inquiries and aiming to meet their expectations
- Overseeing the smooth, efficient running of the office.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
