Office Beverage Route Representative

Farmer Bros. USA•Council Bluffs, IA

About The Position

Make every stop count Join a team that keeps workplaces running with exceptional coffee and tea service. As an Office Beverage Route Representative, you’ll deliver products, service equipment, and grow revenue while providing best-in-class customer care. Schedule and driving Typical Work Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.; overtime when needed. Driving Requirements: Valid Driver’s License; successful completion of a DOT physical required. Your impact Deliver, replenish, and rotate coffee, tea, and related items on assigned routes. Maintain clean, fully operational equipment; complete at least one CQC (Cup Quality Check) daily. Ensure every customer on the daily schedule receives delivery and service as required. Handle invoices, inventory counts, and collections each route day. Grow Revenue per Stop by closing distribution gaps on core products, executing seasonal and LTO promotions, applying pricing updates, and merchandising beverage stations to standard. Identify inefficiencies, customer dissatisfaction, or opportunities; communicate promptly to the ASM (Area Sales Manager). Support the ASM with inventory cycle counts, warehouse duties, and customer matters as assigned. Learn brewing systems; perform basic repairs and adjustments. Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive satisfaction and loyalty; make additional sales calls when time allows. Assist with warehouse operations, accounts receivable collections, and customer service as needed. Profile we’re seeking High School Diploma or equivalent required. Route delivery background is a plus. Customer service experience preferred; foodservice experience desired. Clean, reliable driving record. Capabilities that set you apart Mechanical comfort with hardware and software used in the field. Ability to assess customer needs and communicate clearly with customers and management. Commitment to company goals; sound business judgment and decisive action. Proactive problem identification; self-awareness of interpersonal impact. Relationship builder who works independently with minimal supervision. Growth mindset—spot new opportunities and act to expand business. Compensation, benefits, and PTO We practice pay transparency and maintain fair, competitive pay. Base compensation depends on experience and qualifications. We apply location-based salary adjustments; employees in higher-cost cities may receive a geographical pay premium determined by market data and local economic factors. If applicable, your specific pay will be discussed during hiring based on your work location. Benefits may include health insurance, retirement plans, and paid time off. Our PTO policy provides at least the hours and pay necessary to meet applicable state and local requirements where we operate. Questions on compensation or location-based pay? Please contact Farmer Brothers Human Resources. Equal Opportunity Equal Opportunity Employer / Veterans / Disabled

Requirements

High School Diploma or equivalent required.
Valid Driver’s License
Successful completion of a DOT physical required.
Clean, reliable driving record.
Mechanical comfort with hardware and software used in the field.
Ability to assess customer needs and communicate clearly with customers and management.
Commitment to company goals; sound business judgment and decisive action.
Proactive problem identification; self-awareness of interpersonal impact.
Relationship builder who works independently with minimal supervision.
Growth mindset—spot new opportunities and act to expand business.

Nice To Haves

Route delivery background is a plus.
Customer service experience preferred; foodservice experience desired.

Responsibilities

Deliver, replenish, and rotate coffee, tea, and related items on assigned routes.
Maintain clean, fully operational equipment; complete at least one CQC (Cup Quality Check) daily.
Ensure every customer on the daily schedule receives delivery and service as required.
Handle invoices, inventory counts, and collections each route day.
Grow Revenue per Stop by closing distribution gaps on core products, executing seasonal and LTO promotions, applying pricing updates, and merchandising beverage stations to standard.
Identify inefficiencies, customer dissatisfaction, or opportunities; communicate promptly to the ASM (Area Sales Manager).
Support the ASM with inventory cycle counts, warehouse duties, and customer matters as assigned.
Learn brewing systems; perform basic repairs and adjustments.
Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive satisfaction and loyalty; make additional sales calls when time allows.
Assist with warehouse operations, accounts receivable collections, and customer service as needed.