Office Associates - Licensed Homecare Agencies

Elder Care•New York, NY

12h•$18 - $20

About The Position

Serves as the receptionist for the department main phone lines and provides customer service excellence to all callers and visitors. The office associate also provides administrative support such as filing, faxing and copying as needed.

Requirements

HS Diploma/GED
2-5 years of experience in the home care industry; or reception.
Excellent customer service skills
Knowledge of home care concepts, practices and procedures for home care programs
Computer literate
Excellent verbal and written skills
Excellent customer service skills
Able to multi-task and work independently with a great attention to detail

Nice To Haves

Associates preferred; experience accepted as substitute

Responsibilities

Answers, screens, and directs all home care calls to appropriate party of location; takes comprehensive messages and forwards them promptly.
Forward and un-forward phones to call center timely and daily.
Obtain and distribute the on-call logs from the service timely and daily
Provide callers with appropriate information about the home care programs and\or organization
Greet screen and announce all visitors to the department
Ensure all staff have checked in for the day including maintaining schedule of staff availability.
Assist in the department orientation of new staff, and any minor administrative support as requested
Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
Adheres to the organization’s policy in regards to absenteeism and appearance