Clerical Support Staff (OFFICE ASSOCIATE)

State of Illinois•Springfield, IL

34d•Onsite

About The Position

The Department of Healthcare and Family Services, Division of Finance, Bureau of Collection Services is seeking to hire clerical support staff to perform a variety of specialized clerical duties pertaining to the Worker's Compensation Program, Personal Injury Program, and Liens and Estates claims. This position will access and process Personal Injury, Worker's Compensation, and Liens and Estates requests, and review medical and financial information to substantiate the Department's Worker's Compensation subrogation claim and Personal Injury lien notice. The clerical support staff also processes all incoming mail, enters data, processes statistical reports, creates electronic and hard copy files, files documents, and responds to inquiries. The ideal candidate will demonstrate good verbal and written communication skills and display motivation and initiative. The preferred candidate will exhibit the ability to plan, prioritize, and follow up on tasks to ensure such are completed accurately and timely to achieve set goals. HFS values employees with different backgrounds, life experiences, and talents. At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill, and mental development equivalent to the completion of high school and two (2) years of office experience
Requires the ability to keyboard accurately at 45 words per minute
Requires completion of a background check and self-disclosure of criminal history
Requires the ability to utilize and maintain state issued equipment such as a laptop

Responsibilities

Under direction, serves as Clerical Support Staff for the Department of Healthcare and Family Services (HFS), Division of Finance, Bureau of Collection Services by performing a variety of specialized clerical duties pertaining to the Worker's Compensation Program, Personal Injury Program, and Liens and Estates claims
Accesses and processes Personal Injury (PI), Worker's Compensation (WC), and Liens and Estates requests from the general mailbox, incoming mail, and faxes
Reviews medical and financial information to substantiate the Department's Worker's Compensation subrogation claim and Personal Injury lien notice
Processes all incoming mail and ensures such is distributed to the appropriate staff or program
Acquires ledgers for related Personal Injury, Worker's Compensation, or Liens and Estates cases
Enters data and processes statistical reports
Creates electronic and hard copy files, files documents, and responds to inquiries
Performs other duties are required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)