Dental Clerical Support Staff

Muskegon Family Care • Muskegon, MI

11d

About The Position

Under the guidance of the Dental Manager and in collaboration with the Clerical Lead, the Dental Clerical Support Staff facilities the flow of patient needs and provides excellent guest services to patients, community partners, agencies and families. The Clerical Support Staff ensure that all issues are appropriately resolved or escalated.

Requirements

• High school Diploma or GED (Required).
• Customer service experience.

Nice To Haves

• One year experience in a Dental setting preferred.
• Computer and Dental Terminology experience.

Responsibilities

• Performs standard work for the Dental Clerical Support Staff as required, including but not limited to the following duties: Scheduling, Front Desk Registration, Referrals and Medical Records.
• Responsible for utilizing Dentrix and Practice Management systems efficiently and with accuracy.
• Creates a welcoming environment.
• Maintains a neat and clean work area.
• Assists with the training of new clerical support staff employees.
• Assist patients with general information, as well as directing them to the appropriate area.
• Perform data entry, create various logs, and compile information as needed
• Responsible for entering and updating patient demographic and insurance information.
• Verifies insurance coverage utilizing several on-line verification systems.
• Photocopies insurance card(s) and identification card as needed.
• Familiar with various insurance companies and Health Maintenance Organization (HMA) guidelines.
• Assures that proper health maintenance and other forms are updated and/or signatures are obtained when needed.
• Cancel no show appointments and make proper notation and follow up calls to reschedule.
• Answer incoming calls, prioritize calls, takes accurate messages and understands the use of the telephone system.
• Request and accept co-payment.
• Schedule patient appointments utilizing the proper time increments.
• Understand the criteria for scheduling same day appointments.
• Make reminder calls to patients the day before their scheduled appointment.
• Completes proper request to submit to the LEP Coordinator to arrange interpreter services.
• Ensure that appropriate release documents are signed before medical records are copies, transferred or distributed.
• Scans medical record information into the electronic medical record system.
• Understands and complies with all HIPAA requirements.
• All other duties assigned.

Benefits

• Paid Time Off
• Holiday Pay
• Vendor Discounts
• Tuition Reimbursement up to $1,500 annually
• 401K- safe harbor contribution, we match 100% up to 3% employee contribution; 50% for the next 2% employee contribution.
• Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED