OFFICE ASSOCIATE
About The Position
The Division of Family and Community Services is seeking to hire an Office Associate to perform a variety of complex, specialized clerical duties for supervisory staff for the Lincolnwood Office. This position keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology. Prepares and maintains complex, highly specialized records and reports. Receives telephone calls, determines the nature of the call, directs callers to appropriate staff. Maintains and organizes client appeal files, records, and reports documents pertinent to hearing. Provides clerical office support. Receives and distributes mail, manual releases, and memos. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
Requirements
- Requires knowledge, skill, and mental development equivalent to completion of high school.
- Requires two (2) years of related office experience.
- Requires ability to keyboard accurately at a rate of 45 words per minute.
- Requires ability to speak, read and write Spanish at a colloquial skill level.
Responsibilities
- Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology.
- Prepares and maintains complex, highly specialized records and reports.
- Receives telephone calls, determines the nature of the call, directs callers to appropriate staff.
- Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
- Maintains and organizes client appeal files, records, and reports documents pertinent to hearing.
- Provides clerical office support.
- Receives and distributes mail, manual releases, and memos.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
