Office - Associate

SSA Group • San Francisco, CA

1d • Onsite

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. They bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey, focusing on people, innovation, and operational intelligence to create special moments with lasting impact, which they call 452 Hospitality. The Office Associate will support operational managers and park staff, assist with recruiting and onboarding new employees, maintain a clean and organized work environment, uphold company policies and procedures, provide administrative support including answering phones and word processing, communicate documentation discrepancies, maintain and secure the cash room, issue and check in banks, assist with uniform handling, perform cash pick-ups, change orders, reconcile daily receipts, manage I-9 forms and employee file maintenance, and contribute to community efforts.

Requirements

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem-solving and decision-making skills, with strong organizational abilities.
• Demonstrated financial management, analytical, and planning skills.
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting.
• Proficient in office functions, including online cash management systems, POS systems, and Excel.
• Physical ability to lift and move boxes (10-35 lbs), and stand for extended periods as required.
• Ability to work varied hours, including nights, weekends, and holidays, as needed.
• Two-three years cash handling experience.
• All education backgrounds accepted.

Nice To Haves

• Two years administrative experience preferred.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
• Assist operational managers and park staff as needed, as delegated by the Administrative Operations Manager.
• Support recruiting efforts and onboarding of new employees.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Provide administrative support, including answering phones and word processing.
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff.
• Maintain and secure the cash room, ensuring limited access and adherence to company policies.
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed.
• Assist with uniform handling in the absence of the Administrative Operations Manager.
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed.
• Manage I-9 forms and employee file maintenance.
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees