OFFICE ASSOCIATE

State of Illinois • Springfield, IL

5d • Onsite

About The Position

The Department of Insurance is seeking to hire an Office Associate who performs a variety of complex, specialized clerical information, assistance, and general office support functions to professional staff of the Office of Consumer Health Insurance (OCHI)/Health Products Complaints Section.  This position exercises independent judgment and initiative in providing complex and specialized support and assistance in the investigation and resolution of consumer complaints and inquiries; interprets and applies agency guidelines and policies in receiving, processing, and maintaining all complaints and inquiries; initiates correspondence with insurance company representatives regarding receipt of complaint and action or response required by insurance company.  We invite all qualified applicants to apply.

Requirements

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires skill in keyboarding accurately at 45 wpm.
• Requires the ability to pass a background check.

Nice To Haves

• Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs.
• Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling, and punctuation.
• Prefers elementary knowledge of agency programs, rules, and regulations.
• Prefers ability to follow oral and written instructions.
• Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance.
• Prefers strong organizational skills.
• Prefers ability to successfully handle multiple tasks.
• Prefers proven oral and written communication skills and ability to maintain satisfactory working relationships with others.

Responsibilities

• Processes all health insurance related correspondence received for complaints, inquiries, and external reviews utilizing the electronic complaint database, scanning equipment, and complex hard copy filing system.
• Advises and responds to consumers contacting the Department’s toll-free number and visiting the Department in person by providing information regarding health insurance.
• Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations:
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

• Health, Life, Vision, and Dental Insurance
• 13 Paid Holidays annually, 14 on even numbered years
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• 12 Paid Sick Days annually (sick days carry over from year to year)
• 12 Weeks Paid Maternity/Paternity Leave
• 3 Paid Personal Days annually
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Flexible work schedules may be available, dependent upon position
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED