OFFICE ASSOCIATE, Opt 2

State of Illinois•Springfield, IL

11d•$4,004 - $5,245•Onsite

About The Position

The Department of Healthcare and Family Services is seeking to hire a motivated candidate to serve as an Office Associate, Option 2 assigned to the Bureau of All Kids. Under the direction of the Clerical supervisor, this position performs a variety of complex and specialized clerical duties related to All Kids enrollment applications and services. The ideal candidate will have a strong knowledge of office practices, procedures and program with the ability to follow written and oral instructions. HFS values employees with different backgrounds, life experiences, and talents. At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill and mental development equivalent to completion of high school and two (2) years of office experience
Requires ability to keyboard accurately at 45 wpm
Requires completion of a background check and self-disclosure criminal history
Requires the ability to utilize and maintain state issued equipment such as a laptop

Responsibilities

Under direction, conducts a variety of complex, specialized clerical duties by utilizing a personal computer to monitor the flow of All Kids applications coming and going from the system queue
Sorts undeliverable mail batches into groups by document type and receipt data prior to being assigned to section staff for uploading
Receives un-processable batches with correspondence attached
Recognizes discrepancies and errors within documents and system information
Compiles statistical information and drafts reports on production and inventory information regarding batches
Provides support to the switchboard
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)