Office Associate II in the Behavioral Health Program

State of Maine • Augusta, ME

2d • $18 - $26 • Hybrid

About The Position

You will be responsible for providing administrative support to the Behavioral Health Program of the Division of Licensing and Certification. You will be responsible for processing license applications, maintaining records and documentation, updating the federally mandated database, responding to inquiries from providers, and supporting division staff for all licensing surveys and complaint investigations. This position is eligible for partial remote work with supervisor approval.

Requirements

• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Nice To Haves

• Experience working in a regulatory, licensing, or government office environment.
• Strong organizational skills, and attention to detail and accuracy.
• Effective written and verbal communication skills.
• Able to work effectively within a team and contribute to a respectful and productive workplace.
• Can adjust quickly to new processes and program changes.
• Able to provide professional, appropriate and courteous customer service to licensees and the public.
• Able to consistently follow detailed instructions, policies, and procedures.
• Able to manage workload and complete tasks with minimal supervision.
• Proficiency with Microsoft Word (Outlook, Word, Excel).

Responsibilities

• Be the primary administrative support for the surveyors, supervisors, and the program manager associated with the Behavioral Health Program.
• Complete data entry and data management involving multiple databases.
• Review applications for accuracy and follow up with providers when appropriate.
• Assist Behavioral Health providers with questions related to the licensing application and processes.
• Prioritize tasks and complete work accurately and on time.
• Prepare routine correspondence, forms, notices, and letters related to licensing activities.
• Ensure licensing documents are accurate and up to date.
• Maintain confidentiality and handle sensitive information.
• Work with the Office Associate II Supervisor to ensure that licensing and certification activities are covered during staff leave.
• Assist with other administrative duties as requested, including but not limited to mail processing and distribution, copying, scanning, and gathering data for licensing reports.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees