Office Assistant

Mosquito Authority Bite Busters•Aberdeen, NC

30d

About The Position

Do you enjoy helping people, keeping things organized, and being the go-to person who keeps the office running smoothly? Do you take pride in delivering top-tier customer service while juggling a variety of administrative tasks? If so, you might be exactly who we’re looking for. We are seeking a Professional Office Assistant to support our fast-growing service business. This role is the backbone of our daily operations—helping customers, assisting technicians, coordinating schedules, and keeping our administrative systems in line. If you thrive in a team-driven environment and want a position with real advancement opportunity, this is your shot. As the Office Assistant, you will serve as the first point of contact for customers, support management with administrative duties, and ensure smooth communication between customers, technicians, and leadership. You’ll gain hands-on experience in customer service, scheduling, dispatching, CRM systems, and office operations—making this an ideal position for someone looking to grow into roles such as Office Manager, Operations Coordinator, or Customer Service Lead. Currently we are looking for someone to work 12pm - 5pm weekdays.

Requirements

High School Diploma or GED required
Strong verbal and written communication skills
Excellent customer service and people-interaction abilities
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
Organized, reliable, detail-oriented, and comfortable multitasking
Strong phone presence and ability to build rapport quickly
Ability to learn software systems and maintain accurate data
Able to work weekdays from 12pm to 5pm

Responsibilities

Greet customers in a friendly, professional, and service-focused manner.
Answer incoming calls, emails, and messages promptly and courteously.
Provide accurate information regarding services, pricing, scheduling, and general inquiries.
Handle customer concerns, assist with service changes, and ensure every customer feels valued.
Maintain a high conversion rate from inbound inquiries to scheduled services.
Perform daily data entry, documentation, and CRM management.
Support scheduling and dispatching of service technicians.
Assist with office organization, filing, spreadsheets, and Microsoft Office-based tasks.
Maintain detailed customer records and service notes.
Help with billing, payment processing, and account updates.
Communicate effectively with technicians and management to ensure timely and accurate workflow.
Support weekly reporting, follow-up tasks, and administrative projects.
Coordinate with field teams to confirm service routes and customer needs.
Help ensure service quality by relaying accurate information to technicians.
Able to work weekdays from 12pm to 5pm
Work a flexible schedule when needed