Office Assistant - Cana Counseling

Catholic Charities Wichita•Wichita, KS

11d

About The Position

Under the general supervision of the Program Director, the Office Assistant provides broad administrative support to both the clients and clinical staff of Cana Counseling, a psychotherapy practice of Catholic Charities. Primary duties include customer service and reception, intake and scheduling, check-in and payment collection, data management, and other supportive tasks.

Requirements

High school diploma or the equivalent required.
Administrative experience.
Knowledge of HIPAA, including all aspects of confidentiality, preferred.
Excellent communication and customer service skills.
Must be competent in use of Windows and all Microsoft products and possess the ability to learn and use other software programs.
Ability to operate a variety of general office equipment.

Responsibilities

Performs office opening and closing duties as assigned.
Receives clients and the general public through personal reception.
Answers telephones and directs calls appropriately.
Provides information to callers regarding resources offered by Cana Counseling, Catholic Charities, and/or external community resources as needed.
Completes phone intake for new client services.
Collects all required insurance and other payor information
Works with the Program Director and billing staff to plan, address, and resolve issues of payment or eligibility for payment for services.
Checks-in clients for appointments and accept payments.
Personally addresses issues with financial accounts as needed.
Secures all required documentation and signatures for clinical charts.
Performs scheduling for clients and clinicians throughout the day.
Communicates status of client appointments and issues to clinical staff.
Performs data management functions in the program database.
Prepares next day schedules and completes reminder calls to clients.
Facilitates client correspondence per program policies.
Performs daily appointment and cash reconciliation processes when assigned.
Works to solve problems for clients, staff, and co-workers.
Assists with special projects as requested.
Assists in creating a clean, compassionate, hospitable environment for clients and staff.
Other duties as assigned.