Office Assistant
About The Position
HopeWorks is seeking a dynamic and dedicated Office Assistant to serve as the first point of contact for our diverse clients, donors, and community members. This role is crucial for creating a warm and welcoming environment and supporting the smooth operation of our main office. If you are passionate about social justice and have strong administrative skills, we invite you to join our team. HopeWorks is currently seeking an Office Assistant for the following shift: Monday – Friday, 9AM to 5PM About HopeWorks: HopeWorks is committed to changing the systems and power imbalances that perpetuate racism, poverty, and gendered violence. Our mission is to support and advocate for individuals affected by sexual and intimate partner violence, while engaging the community in violence prevention efforts. We value dignity, safety, self-determination, engagement, social change, and social justice.
Requirements
- High School Diploma or GED (required)
- 2+ years working in an office environment
- Customer service experience
- Administrative support experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience with database management and CRM systems
- Familiarity with office equipment (multi-line phone systems, copiers, fax machines, printers)
- Basic IT skills for troubleshooting office technology issues
- Excellent verbal and written communication skills
- Strong interpersonal skills for greeting visitors and handling phone calls
- Strong organizational abilities
- High attention to detail
- Ability to manage multiple tasks and maintain an organized workspace
- Professional demeanor and appearance
- Reliability and punctuality
- Adaptability in a dynamic work environment
- Effective problem-solving skills
- Team player mentality
- Cultural competence and ability to work with diverse populations
- Commitment to HopeWorks' mission and values
Nice To Haves
- Associate Degree or Certification in Office Administration
- Bilingual in English and a second language
- Knowledge of the nonprofit sector
- Experience in crisis response
Responsibilities
- Answer and direct incoming telephone calls, providing information and referral as needed
- Greet clients and visitors, ensuring a positive first impression
- Provide basic intake forms and conduct conflict checks in the absence of an Intake Coordinator
- Assist the Office Manager in managing the receipt and documentation of in-kind donations
- Assist the Office Manager in overseeing the storage of in-kind donations
- Provide administrative support to staff, including copying and faxing documents
- Assist with special projects, events, and mailings
- Manage incoming and outgoing mail
- Maintain organization of common areas, including the copy room
- Assist in maintaining a safe and secure office environment using crisis management and de-escalation skills
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
