26-56 Part-time Office Assistant (CA2) - Student Health Services
About The Position
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Student Health Services invites applicants for the position of Part-time Office Assistant. The position hours are Monday through Thursday from 2 to 6 PM and Friday from 12 to 4 PM. Potential opportunity for occasional remote work during the summer. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. T The Student Health Services (SHS) mission is to provide personalized and accessible high-quality healthcare services and educational resources to support student success. The Office Assistant supports day-to-day operations and administrative support at Student Health Services. The office assistant maintains good working relationships between nurses, providers, and WCU students. The ideal candidate has data entry experience in a clinic/hospital setting; is organized and detail-oriented; demonstrates experience prioritizing, multitasking, and provides superior customer service; and is eager to learn new tasks. Proficiency in Microsoft Office is essential.
Requirements
- Six months as a Clerical Assistant 1 (Commonwealth title) OR
- Graduation from high school OR
- An equivalent combination of experience and training
- Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, Excel, and Teams
- Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation
- Ability to use an alphanumeric keyboard
- Ability to proofread information for conformance with prescribed standards
- Ability to sort and file information
- Ability to perform mathematical calculations
- Ability to follow oral instructions
- Ability to read and understand written materials
- Ability to communicate effectively orally
- Ability to communicate effectively in writing
- Ability to establish and maintain effective working relationships
- Experience in an administrative or receptionist role
- Customer service experience
- Excellent written and oral communication skills
Responsibilities
- Serve as the first point of contact for students, faculty, parents, and visitors
- Respond to general inquiries via phone, email, and in person
- Coordinate communications with parents, students, and campus partners
- Schedule appointments through electronic medical software which includes,
- Verifying eligibility and current demographics
- Assist patients with web portal forms
- Scan insurance information
- Administer proper paperwork for special appointments
- Facilitate patient checking in and check out
- Effective review and reporting of billing/charges to student accounts such as, ensuring all patients have been checked out and authorized properly; adding charges for applicable "no show" patients; modifying charges when adjustments are required
- Prepare for daily office operations including reviewing full schedules to verify eligibility, editing appointment types/times for medical and wellness staff; rescheduling appointments when applicable; and printing schedules for clinic
- Create and maintain appointment availability schedule in electronic medical software
- Maintaining office procedures and equipment
- Submitting electronic requisitions
- Applying/editing payroll timesheets/leave slips
- Sorting and distributing parcels to proper personnel
- Copying, shredding and faxing
- Keeping the front reception and waiting rooms tidy
- Perform other duties as assigned
Benefits
- comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs
- commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays
- University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
