Office Assistant

Tucson•Tucson, AZ

About The Position

Lead your office team to success! As our Office Assistant, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. Why Work for Senior Helpers of Tucson? Great Place to Work® Certified Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging. Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony.

Requirements

Minimum of two years in an office setting
Ability to communicate pleasantly and effectively with callers and internal staff.
Experience with a variety of the field’s concepts, practices, and procedures
Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.

Responsibilities

Ensure all communication is sent in a timely manner according to policy.
Answer and screen incoming phone calls in a pleasant, courteous manner
Input client leads into home care software and create and send client welcome packets and prospect information.
Ensure invoices are completed accurately, timely, and according to company policy.
Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
Assist with sending information to outside payer sources as needed
Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
Complete caregiver and internal payroll according to schedule.
Assist with billing and payroll functions to meet company deadlines.
Review timesheets for any significant change in client status and indicate them in the caregiver notes section and properly document the information.
Complete caregiver reference checks and criminal background checks
Create new hire packets and employee handbooks.
Verify complete caregiver information in the file after hiring.
Input caregiver information into home care software
Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation.
Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
Complete other duties and responsibilities as assigned.