Office Assistant

GFL Environmental • Houston, TX

9h

About The Position

The Office Assistant will coordinate the daily administrative function within the branch by providing clerical and organizational support to Operations. Provides excellent customer service. Maintains accurate record keeping and providing for the proper safeguard of confidential information. At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! 15 days of paid time off. 4 medical plan options including an HSA with employer contribution & match program. Dental and vision coverage. 401(k) with an employer match. Paid holidays. Employee Assistance Program with free counseling services. Overview: GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Requirements

• Equivalent combination of education and experience.
• Proficient in Microsoft Word, Excel, and Microsoft Office.
• Excellent interpersonal skills.
• Associates Degree or equivalent from two-year college or technical school.
• Two (2) to four (4) years related experience and/or training.

Nice To Haves

• Experience with AS400 and Tower preferred.

Responsibilities

• Support and assist the branch in meeting goals, requests, and Requirements: of the division and home office.
• Maintains policy and procedures manual regarding branch audit Requirements:
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.
• Handle customer questions in person and via the telephone.
• Process credits and sales adjustments up to the established limit.
• Pick up and sort incoming mail.
• Prepare all month end reports including landfill accrual, commodity, etc. and ensure reports are completed accurately and timely.
• Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly.
• Order and maintain the inventory relating to safety and all office supplies through ERP system.
• Assist in training of new staff on branch procedures, customer service, computer systems, etc.
• Enter changes to customer accounts or any customer concerns into Tower.
• Assist Collections Department as needed.
• Oversee proper application of established employee regulations and policies within the office and provide proper safeguard of confidential information.
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the system.
• For areas with Landfill responsibilities, responsibilities including weigh in and outs, scale testing, verification of hauling accuracy and other duties as required.
• Ensure that reception area is neat and orderly.
• Assist shop with administrative duties as needed.
• Back-up on incoming calls and direct messages to appropriate personnel.
• Address customer concerns and resolve problems as they arise.
• Maintain a positive attitude and promote our corporate image by focusing on good customer service, cooperation, employee partnership, clear and positive phone manners and paying attention to detail.
• Conform in all respects with applicable federal, state/provincial, and local laws, regulations, ordinances, and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Benefits

• 15 days of paid time off.
• 4 medical plan options including an HSA with employer contribution & match program.
• Dental and vision coverage.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree