Office Assistant

Reid Health

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.

Requirements

Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
High School Graduate or GED equivalent.

Responsibilities

Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
Greets patients as they arrive.
Collects patient co-payments.
Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
Updates chart with copies of current insurance card and patient registration forms.
Prepares new patient charts as appropriate.
Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived.
Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
Keep patients informed of delays and explain alternatives when possible.
Coordinate the business schedule and office schedule for the Provider(s).
Check out patient by collecting any additional payment due for services rendered if applicable.
Enter CPT and ICD 10 codes, when appropriate.
Record and post charges and payments daily, when appropriate.
Balance cash drawer and prepare deposit for Practice Manager to take to bank.
Assist patient with billing questions as capable and refer complex problems to the Practice Manager.
Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.
Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
Follows up with patients that canceled/no showed their appointment.
Monitors patient portal, Payor Coverage Portal, and e-mails daily.