Part Time Office Assistant for Mental Health Agency

A CARING ALTERNATIVE LLC•Morganton, NC

6d•Onsite

About The Position

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support. To more about us, visit our website at www.caringalternative.com. The primary function of this position is to organize, manage communications, and provide administrative support to the SUD Team. Substance Use Disorder Services (SUD) provides structured individual and group addiction activities and are provided at an outpatient program designed to assist adult a time-limited, multi-faceted approach treatment service for adults to begin recovery and learn skills for recovery maintenance. These services are provided during day and evening hours to enable beneficiaries to maintain residence in their community, continue to work or go to school, and to be a part of their family life.

Requirements

Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs.
Valid driver’s license, auto insurance coverage and reliable transportation
Pass criminal background check and other regulatory checks
Provide proof of your education
High School Diploma or equivalent.
One (1) year of professional office experience
Exceptional written, oral, interpersonal, and organizational skills. High level proficiency in Microsoft Office- MS Word, Excel, Access, and PowerPoint.

Nice To Haves

At least 3 years’ experience in clinical services, primary and behavioral health care integration, organizational change processes, and consultation and training development/implementation. experience treating individuals with SPMI.

Responsibilities

Greet, assist and/or direct clients, visitors and the general public
Answer all incoming calls and handle callers’ inquiries whenever possible
Manage medical records
Actively participate in the daily team meeting, assisting with organizational record keeping and scheduling activities
Manage the waiting area and ensure all individuals are checked in/out and that appointments are scheduled
Verify insurance eligibility for all new clients and for existing clients as needed
Prints and completes intake packets with new clients (and parent or guardian) when covering front desk
Verify units authorized and dates
Enter Authorizations into the electronic medical records system
Link medical records requested by authorized vendors (i.e. hospitals, MCO, etc)
Assist business office in tracking denials
Assist with discharges, transitions, and admissions

Benefits

Work related mileage is paid tax free.
Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company.
Company laptop provided for most positions
401(k) & Roth retirement plans
Company matching 401(k) & Roth
11 paid holidays
Direct deposit
Paid Time Off accrual begins upon hire, 100 hours first year
Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days
Company paid Life Insurance policy
Short term & long-term insurance available
Employee Assistance Program for free financial, emotional & legal help