Office Assistant-Behavioral Health Outpatient Clinic

Ephraim McDowell Health • Danville, KY

3h

About The Position

The Office Assistant is responsible for scheduling patient appointments for
Primary Care Clinic. Also responsible for answering the telephones, greeting
patients, obtaining insurance pre-certifications, scanning and obtaining medical
records, scheduling appointments with specialists, and entering patient charges
with billing information. Exhibits the F.I.R.S.T. values (Friendliness,
Innovation, Respect, Service and Trust).

Working Conditions, Hazards and Physical Effort
Ability to establish and maintain effective working relationships. Attention to
detail. Ability to research and analyze information, develop conclusions,
recommendations, and reports. Ability to use keyboard and general office
equipment including telephone, fax, and scanners. Ability to use various
information technology systems, including Office Practicum, Internet, Microsoft
Office Programs (Word, Excel, and PowerPoint). Excellent interpersonal and
communication skills. Excellent customer service and service recovery skills.
Flexibility to respond to changing priorities and interruptions.

Contacts with Others
Contact with office and hospital Associates, patients, and visitors.

EQUIPMENT USED/SPECIAL SKILLS REQUIRED: Ability to establish and maintain
effective working relationships. Attention to detail. Ability to research and
analyze information, develop conclusions, recommendations, and reports. Ability
to use keyboard and general office equipment including telephone, fax, and
scanners. Ability to use various information technology systems, including
Office Practicum, Internet, Microsoft Office Programs (Word, Excel, and
PowerPoint). Excellent interpersonal and communication skills (orally and
written). Excellent customer service and service recovery skills. Flexibility to
respond to changing priorities and interruptions.

Requirements

• Ability to establish and maintain effective working relationships.
• Attention to detail.
• Ability to research and analyze information, develop conclusions, recommendations, and reports.
• Ability to use keyboard and general office equipment including telephone, fax, and scanners.
• Ability to use various information technology systems, including Office Practicum, Internet, Microsoft Office Programs (Word, Excel, and PowerPoint).
• Excellent interpersonal and communication skills.
• Excellent customer service and service recovery skills.
• Flexibility to respond to changing priorities and interruptions.
• Two (2) years of previous medical office experience required.

Responsibilities

• scheduling patient appointments for Primary Care Clinic
• answering the telephones
• greeting patients
• obtaining insurance pre-certifications
• scanning and obtaining medical records
• scheduling appointments with specialists
• entering patient charges with billing information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed