Office Assistant (Medical Oncology)

UPMC•Cumberland, MD

7h•Onsite

About The Position

UPMC Hillman Cancer Center is seeking a full-time Office Assistant to support its medical oncology practice in Cumberland, Maryland. This role offers a purpose-driven opportunity to make a meaningful impact on the lives of cancer patients by managing and scheduling appointments, ensuring timely and compassionate care. The position emphasizes work-life balance with a Monday–Friday daylight schedule, free from evenings, weekends, or holidays. The Office Assistant will engage with patients both in person and over the phone, providing essential information and collaborating with various departments. The ideal candidate will have prior experience in an outpatient medical office, be comfortable with high call volumes, and possess familiarity with electronic medical records and medical terminology.

Requirements

High school diploma or GED is required.
1 year work experience.
Act 34

Nice To Haves

Prior experience in an outpatient medical office.
Comfortable with high call volumes.
Knack for electronic medical records.
Knowledge of medical terminology preferred.
Word processing and computer experience preferred.

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screens calls, takes messages, and provides information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.