Office Assistant

Voda Cleaning & Restoration of Tampa Bay•Tampa, FL

12d

About The Position

We’re looking for a reliable, customer-focused Office Assistant to help manage day-to-day front office operations. You’ll answer incoming calls, follow up with customers, schedule jobs, call new leads (including Angi and Thumbtack), and support payment follow-ups/collections—helping keep our calendar full and our customers taken care of.

Requirements

Confident phone skills and comfort making outbound calls (leads + payment follow-ups)
Strong organization and attention to detail
Ability to multitask in a fast-paced environment
Basic computer skills (email, calendars, CRM systems)
Professional, calm communication style

Nice To Haves

Experience in home services (cleaning/restoration/plumbing/HVAC) scheduling or dispatch
Experience with invoicing, AR, or payment collections
Familiarity with lead platforms (Angi, Thumbtack) and responding quickly to inquiries

Responsibilities

Answer incoming phone calls, texts, and messages; provide friendly, professional customer support
Schedule appointments and coordinate technician calendars
Call new leads promptly from Angi.com and Thumbtack.com, qualify needs, and book appointments/estimates
Perform customer follow-ups (estimate follow-up, post-service check-ins, review requests)
Make collections/payment follow-up calls and document outcomes
Update customer/job notes in the CRM and keep accurate records
General office admin support as needed (invoices, job files, routing messages)