Office Assistant

Voda Cleaning & Restoration of Cape Coral•Cape Coral, FL

94d

About The Position

The Administrative Assistant plays a vital role in managing the daily operations of Voda Cleaning & Restoration of Southwest Florida. This entry-level office position offers an excellent opportunity to learn the business from the ground up, with a clear path for advancement into an Office Manager role as the company continues to grow. This individual ensures that administrative tasks, scheduling, and customer communications run smoothly and efficiently. The role requires exceptional organization, multitasking, and communication skills to support both the office and field teams while following established SOPs and the “Voda Way.”

Requirements

Strong organizational and multitasking skills.
Excellent verbal and written communication abilities.
Proficient with CRM systems and Micorsoft Office software.
Ability to work independently and collaboratively in a team environment.
High attention to detail and follow-through.
Previous experience in office administration, scheduling, or customer service.

Responsibilities

Answer and direct incoming calls in a professional and friendly manner.
Manage and respond promptly to new leads, customer calls, and online inquiries.
Schedule jobs, balance technician calendars, and track progress in the CRM.
Ensure company SOPs are followed across administrative and operational processes.
Coordinate day-to-day office operations to support field staff and management.
Maintain organization of records, customer files, and job documentation.
Assist with job intake, project tracking, and closing documentation.
Provide excellent customer service as the first point of contact for clients.
Support billing, invoicing, collections, and insurance documentation preparation.
Communicate with vendors and assist with supply ordering as needed.
Assist in maintaining compliance with certifications, safety, and company policies.
Apply for and maintain insurance vendor programs.