Office Assistant/Manager

Ameriprise Financial Services, LLC•Salem, NH

26d

About The Position

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial. This position is with an Ameriprise Financial Franchise owner. Job Description Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist the financial advisor(s) and associate financial advisor(s) in managing and organizing office workflow and daily business operations that and ties directly to the overall business plan of the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities. The administrative assistant allows the advisor the assurance he/she needs to know that his/her practice is being maintained and supported within Ameriprise Financial guidelines This role will manage the day-to-day activities of staff including preparing for bi-weekly team meetings. The role is responsible for ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects.

Requirements

Strong organizational and computer skills
Direct attention to detail and organization
Effective communication with clients and other advisors/staff
Effective and efficient time management
Polite and clear phone manner
Ability to multi-task
Ability to adhere to rules and regulations as stated and required by advisor and Ameriprise
Ability to support and provide guidance for compliance within the advisor’s practice
Positive attitude and sincere willingness to constantly learn and grow

Responsibilities

Business Management Copy and track all client and practice materials including business correspondence
Copy and follow-up with home office on related issues
Schedule client appointments and prepare agendas/ forms for appointments
Conduct client appointment reminder calls and check-in calls on follow up items
Assist the planning assistant(s), paraplanner(s), associate financial advisor(s) and advisor(s)
Perform other allowable duties as assigned by the financial advisor(s)
Assure Advisors and team are compliant with all Ameriprise and Finra regulations
Order supplies and other office related items
Manage team interactions on a day-to-day basis
Assign and delegate work and provide feedback, when appropriate, to other support staff
Prepare correspondence for advisor signature
Act as a backup to other staff
Call clients to set up meetings or appointments
Greet clients upon arrival and extend hospitality to clients
Set up and maintain client management system
Maintain files and records in accordance with the records retention policy
Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation
Review and respond to emails as necessary
Document client contacts/calls