Office Assistant II - Cancer Center Float Pool

UPMC•Williamsport, PA

1d•Onsite

About The Position

UPMC is hiring a full-time (40 hours per week) Office Assistant II to support our Cancer Center Float Pool on day shift! This position will be based at the Divine Providence Campus in Williamsport, PA. Occasional but infrequent coverage at the Wellsboro, PA and Coudersport, PA campus's required on as needed basis. The Office Assistant II is responsible for making and scheduling patient appointments in an efficient, timely manner; assisting clients both in person and over the phone; providing information; coordinating communication across departments; and obtaining and entering complete demographic and insurance information. An ideal candidate will have prior clerical experience in a medical office setting.

Requirements

High school diploma or GED
Three years of work experience, preferably in a medical office setting.
Word processing and computer experience required.
Act 34

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Make and schedule patient appointments efficiently and accurately.
Greet and register patients in a polite, prompt, and helpful manner.
Answer questions regarding patient appointments and testing.
Inform the appropriate department/person of patient arrival and perform all check‑in and check‑out functions.
Schedule, coordinate, and reschedule patient appointments as needed.
Maintain and update current information on physician schedules, ensuring patients are scheduled properly and appointments are confirmed.
Relay necessary messages to staff and providers.
Verify necessary information and records in the medical record and computerized scheduling system.
Prepare patient charts for upcoming appointments.
Complete necessary paperwork such as encounter forms and referrals.
Assist physicians with transcription and dictation issues/concerns and review processes for accuracy.
Process medical record release requests.
Use the computer system to generate information necessary for billing.
Assist with the inpatient billing process.
Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely manner.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co‑payment collection/reconciliation, and other tasks.
Assist clients in person and on the phone, providing information and communicating with various departments.
Answer telephones, screen calls, take messages, and provide information courteously.
Maintain a clean, orderly waiting area, including the beverage area and reading materials.
Identify stock levels of office supplies and assist with ordering and inventory management.