Office Assistant I - Great Lakes Surgical Specialists

UPMC•Erie, PA

About The Position

Join UPMC at Great Lakes Surgical Specialists as an Office Assistant I and become an essential part of a team dedicated to delivering exceptional patient care. In this role, you will support patients and providers by efficiently scheduling appointments, coordinating communication, and ensuring accurate demographic and insurance information within the practice. We are seeking detail-oriented professionals who thrive in a fast-paced medical office environment and are committed to providing outstanding customer service. Experience with Epic is preferred, and we invite motivated candidates to apply and grow their career with UPMC. This full-time position will work Monday through Friday between the hours of 8:00am and 4:30pm. No holidays, evenings or weekends are required. Title and starting pay rate of this position may vary based on years of experience.

Requirements

High school diploma or GED is required.
1 year work experience, preferably in a medical office setting.
Knowledge of medical terminology preferred.
Word processing and computer experience preferred.

Nice To Haves

Experience with Epic is preferred

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments.
Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screens calls, takes messages, and provides information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals.
Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Complies with all UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.