Office Assistant 2 - Front Desk- Billingual Spanish KSA - LDA

Multnomah County•Portland, OR

1d•$25 - $30•Onsite

About The Position

This Work Matters! This is a Limited Duration Assignment (LDA). Limited Duration Assignments are expected to last up to two (2) years, but may end sooner. This position may be used to fill future recruitments including full-time, part-time, and limited duration assignments. We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. The Women, Infants and Children (WIC) Office Assistant 2 position works primarily at the front reception desk. This role involves screening applicants for eligibility, making and rescheduling appointments, and checking participants in and out of appointments. The assistant answers routine questions, documents transactions, and issues food benefits. They also prepare mailings and use critical thinking to address problems at the front desk. Additionally, the position provides back-up phone support, works cooperatively with teammates, and provides excellent customer service throughout each step. Creates a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. This position requires the ability to provide services in Spanish and English languages. This is a Limited Duration position assignment. This position may assist in providing coverage at other WIC locations.

Requirements

Completion of the twelfth grade
One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position
This position requires the ability to speak, write and read fluently in the Spanish

Nice To Haves

Change Management & Flexibility:Demonstrated ability to adapt to evolving procedures, systems, and priorities while maintaining a positive, solution-focused approach in a fast-paced environment.
Time Managements & Organization: Strong skills in prioritizing tasks, managing multiple deadlines, and maintaining accuracy and efficiency under pressure.
De-escalations and Communication: Proven ability to calmly, respond empathetically to diverse needs, and communicate clearly and professionally with clients and team members.

Responsibilities

Provide front desk and participant-centered services, including greeting, determining visit reason, screening for eligibility (ID, residency, income), ensuring record accuracy, and documenting interactions
Manage WIC benefits and administrative tasks, such as issuing food benefits, assisting with benefit use issues, organizing forms, answering follow-up questions, and providing WIC Rights and Voter's Registration information
Maintain a positive and cooperative work environment with co-workers and supervisors, ensuring culturally appropriate and sensitive service delivery
Provide direct customer service to participants, including scheduling appointments and offering community referrals
Fluently provide all required services in both Spanish and English
Complete administrative and clerical tasks for WIC, including check-in/out, inventory, OHP eligibility checks, and managing messages/faxes
Manage client communications and record-keeping, such as sending appointment reminders, handling food issuance audits, and archiving forms
Perform follow-up work, run reports, and complete special projects as assigned
Participate in staff meetings and assist with the orientation and training of new employees
Use customer service skills and critical thinking to assist participants over the phone, answering calls or calling participants, to assist with a variety of needs