Office and People Operations Manager - New York, NY

Blackbird Labs•New York City, NY

19h•$75,000 - $115,000•Onsite

About The Position

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. We are an in-office culture that values the power of in-person connection and collaboration. Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward. Blackbird is looking for an Office Manager / Events & Culture Coordinator who will be responsible for overseeing daily office operations while leading the planning and execution of internal and external events that strengthen company culture and brand presence. The ideal candidate for this role has a balance of operational excellence and creative flair - someone who thrives in creating seamless workplace experiences and memorable events. In this role, you will be responsible for delivering a world-class employee experience by creating a happy, productive, and welcoming environment for our team.

Requirements

Proven experience in office management and event coordination, workplace operations, employee experience, or a related role, ideally within a fast-paced or startup environment
Exceptional organizational skills and keen attention to detail, with the ability to manage multiple priorities and pivot quickly as needed
Strong project management skills with experience coordinating vendors, budgets, and timelines for both internal and client-facing events
A genuine passion for creating great workplace experiences; you're the type of person who remembers birthdays
High level of discretion and sound judgment when handling sensitive employee or company information
Comfortable working independently, proactively, and with a “no task too small” mentality
Able and excited to work full-time from our NYC office

Nice To Haves

Experience in hospitality, event production, or brand marketing
Background in coordinating restaurant, hospitality, or community-based events
Familiarity with tools for event planning, communication, or office operations (e.g., Notion, Google suite, etc.)

Responsibilities

Assist with the successful transition to our new NYC office, including logistics planning, vendor coordination, networking/IT/AV setup, and change management
Manage the day-to-day office operations, site-based team member communications, relationships with building management and vendors, and owning office-related budgets, orders, and inventory
Plan, coordinate, and execute internal company events such as team on/offsites, celebrations, all-hands meetings, swag, and employee engagement activities
Support external event planning - including talent brand and community events - to enhance Blackbird’s visibility and relationships
Serve as a go-to resource for team members on all things related to the office and core equipment (e.g. laptops)
Partner with internal teams to ensure a smooth onboarding and offboarding experience for all team members
Support the logistics of onsite visits from team members, candidates, and other external visitors
Provide light administrative support, including task and equipment tracking, and assisting with prioritization of daily activities

Benefits

Meaningful equity stake in a rapidly growing company backed by top-tier investors (4-year vesting with 1-year cliff)
Premium health benefits
FSA/HSA options and additional health resources (TalkSpace, OneMedical, Teladoc)
Flexible time off policy to support work-life balance
401(k) retirement savings plan via Empower
Monthly commuter benefit + monthly phone budget
Annual learning and development stipend
Team offsites in New York
Blackbird Special Perks
Quarterly budget to experience our restaurant partners firsthand
Anniversary travel benefits that get better over time